The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians
Objective: Patient-centered care (PCC) provides recognized global benefits but remains underexplored in the Middle East and North Africa (MENA) region, particularly in Egypt. This study assesses the impact of communication skills training on doctor-patient relationships, patient-centered attitudes,...
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| Format: | Article |
| Language: | English |
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Elsevier
2025-07-01
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| Series: | Preventive Medicine Reports |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2211335525001561 |
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| author | Mahmoud M. Samir Nehal Mohamed Eisa Heba Khaled Wajid Syed Mahmood Basil A. Al-Rawi Ahmed Essam Abou Warda Nourhan M. Kamal Reem S. Mahmoud Abdelrahman SH. Refaee |
| author_facet | Mahmoud M. Samir Nehal Mohamed Eisa Heba Khaled Wajid Syed Mahmood Basil A. Al-Rawi Ahmed Essam Abou Warda Nourhan M. Kamal Reem S. Mahmoud Abdelrahman SH. Refaee |
| author_sort | Mahmoud M. Samir |
| collection | DOAJ |
| description | Objective: Patient-centered care (PCC) provides recognized global benefits but remains underexplored in the Middle East and North Africa (MENA) region, particularly in Egypt. This study assesses the impact of communication skills training on doctor-patient relationships, patient-centered attitudes, and patient satisfaction in healthcare centers across Giza governorate. Methods: From November 2022 to January 2024, a multi-center longitudinal study was carried out in healthcare centers across the Giza governorate in Egypt, involving 102 physicians and 257 patients. The physicians completed a two-day training program titled “Effective Communication Skills Training,” based on the principles of patient-centered care. To assess outcomes, the Patient-Practitioner Orientation Scale (PPOS) was used to measure physicians' attitudes before and after the training, while the Patient-Doctor Relationship Questionnaire (PDRQ-9) evaluated patient satisfaction. Results: Pre- and post-training PPOS scores exhibited a slight increase (mean difference = 0.06), with significant improvements for participants with pre-training scores ≤3 (p < 0.001). No overall significant difference was noted between pre- and post-training scores. In the sharing subdomain, surgical specialty and pre-training sharing scores were significant predictors of PPOS improvement. Patient satisfaction scores rose post-training, with a mean score of 4.44 ± 1 compared to 4.22 ± 0.67 pre-training (p = 0.001). Conclusion: The study demonstrates that communication skills training based on the PCC model effectively enhances PCC and patient satisfaction among physicians, indicating that targeted training can address PCC knowledge gaps and improve patient care. |
| format | Article |
| id | doaj-art-8f609944879a44ca8937dca94ff90ed7 |
| institution | DOAJ |
| issn | 2211-3355 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Preventive Medicine Reports |
| spelling | doaj-art-8f609944879a44ca8937dca94ff90ed72025-08-20T03:22:34ZengElsevierPreventive Medicine Reports2211-33552025-07-015510311710.1016/j.pmedr.2025.103117The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physiciansMahmoud M. Samir0Nehal Mohamed Eisa1Heba Khaled2Wajid Syed3Mahmood Basil A. Al-Rawi4Ahmed Essam Abou Warda5Nourhan M. Kamal6Reem S. Mahmoud7Abdelrahman SH. Refaee8ICH-CRC, MOHP, Giza 12585, EgyptClinical Research Department at Giza Health Affairs Directorate, MOHP, Giza 12585, Egypt; Clinical Pharmacy Department, Faculty of Pharmacy, October 6 University, Giza 12585, Egypt; Corresponding author at: Clinical Research Department at Giza Health Affairs Directorate, MOHP, Giza 12585, Egypt.Department of Biochemistry, Faculty of Pharmacy, Cairo University, Cairo, EgyptDepartment of Clinical Pharmacy, College of Pharmacy, King Saud University, Riyadh 11451, Saudi ArabiaDepartment of Optometry, College of Applied Medical Sciences, King Saud University, Riyadh 11451, Saudi ArabiaDepartment of Pharmacotherapy and Translational Research, College of Pharmacy, University of Florida, USAClinical Research Department at Giza Health Affairs Directorate, MOHP, Giza 12585, EgyptClinical Research Department at Giza Health Affairs Directorate, MOHP, Giza 12585, EgyptClinical Research Department at Giza Health Affairs Directorate, MOHP, Giza 12585, EgyptObjective: Patient-centered care (PCC) provides recognized global benefits but remains underexplored in the Middle East and North Africa (MENA) region, particularly in Egypt. This study assesses the impact of communication skills training on doctor-patient relationships, patient-centered attitudes, and patient satisfaction in healthcare centers across Giza governorate. Methods: From November 2022 to January 2024, a multi-center longitudinal study was carried out in healthcare centers across the Giza governorate in Egypt, involving 102 physicians and 257 patients. The physicians completed a two-day training program titled “Effective Communication Skills Training,” based on the principles of patient-centered care. To assess outcomes, the Patient-Practitioner Orientation Scale (PPOS) was used to measure physicians' attitudes before and after the training, while the Patient-Doctor Relationship Questionnaire (PDRQ-9) evaluated patient satisfaction. Results: Pre- and post-training PPOS scores exhibited a slight increase (mean difference = 0.06), with significant improvements for participants with pre-training scores ≤3 (p < 0.001). No overall significant difference was noted between pre- and post-training scores. In the sharing subdomain, surgical specialty and pre-training sharing scores were significant predictors of PPOS improvement. Patient satisfaction scores rose post-training, with a mean score of 4.44 ± 1 compared to 4.22 ± 0.67 pre-training (p = 0.001). Conclusion: The study demonstrates that communication skills training based on the PCC model effectively enhances PCC and patient satisfaction among physicians, indicating that targeted training can address PCC knowledge gaps and improve patient care.http://www.sciencedirect.com/science/article/pii/S2211335525001561Patient-centered careCommunication skills trainingDoctor-patient relationshipPatient satisfactionEgypt |
| spellingShingle | Mahmoud M. Samir Nehal Mohamed Eisa Heba Khaled Wajid Syed Mahmood Basil A. Al-Rawi Ahmed Essam Abou Warda Nourhan M. Kamal Reem S. Mahmoud Abdelrahman SH. Refaee The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians Preventive Medicine Reports Patient-centered care Communication skills training Doctor-patient relationship Patient satisfaction Egypt |
| title | The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians |
| title_full | The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians |
| title_fullStr | The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians |
| title_full_unstemmed | The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians |
| title_short | The impact of communication skills training on patient-centered attitude and patient satisfaction: A longitudinal study of Egyptian physicians |
| title_sort | impact of communication skills training on patient centered attitude and patient satisfaction a longitudinal study of egyptian physicians |
| topic | Patient-centered care Communication skills training Doctor-patient relationship Patient satisfaction Egypt |
| url | http://www.sciencedirect.com/science/article/pii/S2211335525001561 |
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