Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman
Background: Evaluating the patient's perspective is crucial for high-quality healthcare. Traditional satisfaction surveys have limitations due to subjectivity. Valid ecological measures are lacking in non-western populations. Objective: Validate Patient Experience Assessment Scale (PXAS) for te...
Saved in:
| Main Authors: | , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2025-01-01
|
| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735241311090 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832557587847970816 |
|---|---|
| author | Naima Khamis Al-Bulushi MD, FFR RCSI Zainab Ali Al-Mukhaini MD, DCH, DTM&H, MSc, PhD Jehan Al Fannah BSc, MSc, MBA Afaf Ali Al Zadjali BSN, MBA Huda Al Zidi BSc Zubaida Mahmood Al-Balushi NNP BSN, MBA Aida Khalfan Al-Hadidi IBCLC Samir Al-Adawi BSc, MSc, PhD |
| author_facet | Naima Khamis Al-Bulushi MD, FFR RCSI Zainab Ali Al-Mukhaini MD, DCH, DTM&H, MSc, PhD Jehan Al Fannah BSc, MSc, MBA Afaf Ali Al Zadjali BSN, MBA Huda Al Zidi BSc Zubaida Mahmood Al-Balushi NNP BSN, MBA Aida Khalfan Al-Hadidi IBCLC Samir Al-Adawi BSc, MSc, PhD |
| author_sort | Naima Khamis Al-Bulushi MD, FFR RCSI |
| collection | DOAJ |
| description | Background: Evaluating the patient's perspective is crucial for high-quality healthcare. Traditional satisfaction surveys have limitations due to subjectivity. Valid ecological measures are lacking in non-western populations. Objective: Validate Patient Experience Assessment Scale (PXAS) for tertiary care hospital. Methods: The development of PXAS involved domain identification, scale creation, language review, and validity assessment. Experts crafted a 12-question scale with a net promoter score (NPS). Language experts reviewed for clarity and equivalence. The content and face validity were evaluated using the content validity index (CVI) and the face validity index. SPSS analyzed data for reliability and test-retest over 3 to 4 weeks. Results: 464 participants were included, mainly aged 31 to 40, participated. PXAS showed good reliability (Cronbach's alpha = 0.88) and test-retest (r = 0.72). The content validity (I-CVI: 0.83-1.0; S-CVI = 0.93) and the validity of the face (98.3% agreement) were excellent. Most were satisfied (45% excellent and 41.2% very good), and 37% would highly recommend the hospital. Conclusions: PXAS is reliable and valid scale to assess the patient experience in tertiary hospitals. Further studies of its properties are warranted. |
| format | Article |
| id | doaj-art-8d7740b1f5c74100a954b6eea08e3dc4 |
| institution | Kabale University |
| issn | 2374-3743 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj-art-8d7740b1f5c74100a954b6eea08e3dc42025-02-03T04:03:24ZengSAGE PublishingJournal of Patient Experience2374-37432025-01-011210.1177/23743735241311090Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - OmanNaima Khamis Al-Bulushi MD, FFR RCSI0Zainab Ali Al-Mukhaini MD, DCH, DTM&H, MSc, PhD1Jehan Al Fannah BSc, MSc, MBA2Afaf Ali Al Zadjali BSN, MBA3Huda Al Zidi BSc4Zubaida Mahmood Al-Balushi NNP BSN, MBA5Aida Khalfan Al-Hadidi IBCLC6Samir Al-Adawi BSc, MSc, PhD7 , Muscat, Oman Medical Services, , Muscat, Oman , Muscat, Oman , Muscat, Oman , Muscat, Oman , Muscat, Oman , Muscat, Oman College of Medicine, , Seeb, OmanBackground: Evaluating the patient's perspective is crucial for high-quality healthcare. Traditional satisfaction surveys have limitations due to subjectivity. Valid ecological measures are lacking in non-western populations. Objective: Validate Patient Experience Assessment Scale (PXAS) for tertiary care hospital. Methods: The development of PXAS involved domain identification, scale creation, language review, and validity assessment. Experts crafted a 12-question scale with a net promoter score (NPS). Language experts reviewed for clarity and equivalence. The content and face validity were evaluated using the content validity index (CVI) and the face validity index. SPSS analyzed data for reliability and test-retest over 3 to 4 weeks. Results: 464 participants were included, mainly aged 31 to 40, participated. PXAS showed good reliability (Cronbach's alpha = 0.88) and test-retest (r = 0.72). The content validity (I-CVI: 0.83-1.0; S-CVI = 0.93) and the validity of the face (98.3% agreement) were excellent. Most were satisfied (45% excellent and 41.2% very good), and 37% would highly recommend the hospital. Conclusions: PXAS is reliable and valid scale to assess the patient experience in tertiary hospitals. Further studies of its properties are warranted.https://doi.org/10.1177/23743735241311090 |
| spellingShingle | Naima Khamis Al-Bulushi MD, FFR RCSI Zainab Ali Al-Mukhaini MD, DCH, DTM&H, MSc, PhD Jehan Al Fannah BSc, MSc, MBA Afaf Ali Al Zadjali BSN, MBA Huda Al Zidi BSc Zubaida Mahmood Al-Balushi NNP BSN, MBA Aida Khalfan Al-Hadidi IBCLC Samir Al-Adawi BSc, MSc, PhD Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman Journal of Patient Experience |
| title | Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman |
| title_full | Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman |
| title_fullStr | Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman |
| title_full_unstemmed | Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman |
| title_short | Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman |
| title_sort | development and validation of the patient experience assessment scale pxas in tertiary care hospital oman |
| url | https://doi.org/10.1177/23743735241311090 |
| work_keys_str_mv | AT naimakhamisalbulushimdffrrcsi developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT zainabalialmukhainimddchdtmhmscphd developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT jehanalfannahbscmscmba developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT afafalialzadjalibsnmba developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT hudaalzidibsc developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT zubaidamahmoodalbalushinnpbsnmba developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT aidakhalfanalhadidiibclc developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman AT samiraladawibscmscphd developmentandvalidationofthepatientexperienceassessmentscalepxasintertiarycarehospitaloman |