Safety and accuracy of digitally supported primary and secondary urgent care telephone triage in England: an observational study using routine data

Safety and accuracy of digitally supported primary and secondary urgent care telephone triage in England: an observational study using routine data

Abstract Background England’s urgent care telephone triage system comprises non-clinician-led primary triage (NHS111) assessment followed, for approximately 50% patients, by clinician-led secondary triage. Digital decision support is utilised by both. We explore the system’s safety and accuracy rela...

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Bibliographic Details
Main Authors: Vanashree Sexton, Catherine Grimley, Jeremy Dale, Helen Atherton, Gary Abel
Format: Article
Language:English
Published: BMC 2025-02-01
Series:BMC Medical Informatics and Decision Making
Subjects:
Digital triage
NHS 111
Primary health care
Urgent care
Emergencies
Online Access:https://doi.org/10.1186/s12911-025-02888-x
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