What impact did the COVID-19 pandemic have on hospital complaints? A 7-year retrospective study in a Swiss public hospital
Abstract Background Patient dissatisfaction frequently results in formal complaints, which can reveal critical issues related to care quality, communication, and organizational performance. The COVID-19 pandemic heightened public stress and may have contributed to an increase in complaints and staff...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-07-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-025-13144-3 |
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