Factors Affecting Satisfaction in Home Health Services: Trust and Quality
In this study, we investigated the effect of the perceived trust and quality of health personnel providing home health services on the satisfaction of individuals receiving home health care. Individuals who receive free home health care constitute the universe of our research. The sample of the stud...
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Istanbul University Press
2020-06-01
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| Series: | İstanbul İktisat Dergisi |
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| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/7FBACBCE14044FA3BB2CA699AC8BFB2A |
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| author | Hasan Sadık Tatlı Halim Kazan |
| author_facet | Hasan Sadık Tatlı Halim Kazan |
| author_sort | Hasan Sadık Tatlı |
| collection | DOAJ |
| description | In this study, we investigated the effect of the perceived trust and quality of health personnel providing home health services on the satisfaction of individuals receiving home health care. Individuals who receive free home health care constitute the universe of our research. The sample of the study consisted of 151 patients with health conditions who could participate in the survey. To collect data in this study, we applied the “Trust” Scale developed by Oly Ndubisi (2007), the “Satisfaction” Scale developed by Sevilmiş (2015) and the “Staff Quality” Scale developed Yıldırım (2017). The SPSS 21 Package Program was used to analyze the data obtained from the study. As a result of the regression analysis, the quality of staff (R2=0,234) and trust (R2=0,345) have a profound effect on patient satisfaction. Quality of staff and trust affect have a middle level (R2=0,420) positive effect on patient satisfaction. The research has limitations in terms of the fact that patients are not healthy enough to answer multi-item questionnaires, not all factors affecting patient satisfaction are included in the model, the results obtained from the research are about people who benefit from home health services, the size of samples and the sampling technique. The literature on home healthcare services has a very narrow scope. In the literature, no studies regarding personnel reliability and personnel quality affecting the satisfaction of patients benefiting from home health services have been encountered. In this context, our research differs from similar research in the literature. |
| format | Article |
| id | doaj-art-8aea25d4b79a4e369191b44972380bab |
| institution | OA Journals |
| issn | 2602-3954 |
| language | English |
| publishDate | 2020-06-01 |
| publisher | Istanbul University Press |
| record_format | Article |
| series | İstanbul İktisat Dergisi |
| spelling | doaj-art-8aea25d4b79a4e369191b44972380bab2025-08-20T02:28:32ZengIstanbul University Pressİstanbul İktisat Dergisi2602-39542020-06-0170120522710.26650/ISTJECON2020-0008123456Factors Affecting Satisfaction in Home Health Services: Trust and QualityHasan Sadık Tatlı0https://orcid.org/0000-0003-1918-3188Halim Kazan1https://orcid.org/0000-0002-9234-6214İstanbul Üniversitesi, İstanbul, Türkiyeİstanbul Üniversitesi, İstanbul, TürkiyeIn this study, we investigated the effect of the perceived trust and quality of health personnel providing home health services on the satisfaction of individuals receiving home health care. Individuals who receive free home health care constitute the universe of our research. The sample of the study consisted of 151 patients with health conditions who could participate in the survey. To collect data in this study, we applied the “Trust” Scale developed by Oly Ndubisi (2007), the “Satisfaction” Scale developed by Sevilmiş (2015) and the “Staff Quality” Scale developed Yıldırım (2017). The SPSS 21 Package Program was used to analyze the data obtained from the study. As a result of the regression analysis, the quality of staff (R2=0,234) and trust (R2=0,345) have a profound effect on patient satisfaction. Quality of staff and trust affect have a middle level (R2=0,420) positive effect on patient satisfaction. The research has limitations in terms of the fact that patients are not healthy enough to answer multi-item questionnaires, not all factors affecting patient satisfaction are included in the model, the results obtained from the research are about people who benefit from home health services, the size of samples and the sampling technique. The literature on home healthcare services has a very narrow scope. In the literature, no studies regarding personnel reliability and personnel quality affecting the satisfaction of patients benefiting from home health services have been encountered. In this context, our research differs from similar research in the literature.https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/7FBACBCE14044FA3BB2CA699AC8BFB2Aqualitytrustpatient satisfaction |
| spellingShingle | Hasan Sadık Tatlı Halim Kazan Factors Affecting Satisfaction in Home Health Services: Trust and Quality İstanbul İktisat Dergisi quality trust patient satisfaction |
| title | Factors Affecting Satisfaction in Home Health Services: Trust and Quality |
| title_full | Factors Affecting Satisfaction in Home Health Services: Trust and Quality |
| title_fullStr | Factors Affecting Satisfaction in Home Health Services: Trust and Quality |
| title_full_unstemmed | Factors Affecting Satisfaction in Home Health Services: Trust and Quality |
| title_short | Factors Affecting Satisfaction in Home Health Services: Trust and Quality |
| title_sort | factors affecting satisfaction in home health services trust and quality |
| topic | quality trust patient satisfaction |
| url | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/7FBACBCE14044FA3BB2CA699AC8BFB2A |
| work_keys_str_mv | AT hasansadıktatlı factorsaffectingsatisfactioninhomehealthservicestrustandquality AT halimkazan factorsaffectingsatisfactioninhomehealthservicestrustandquality |