User Satisfaction Analysis of the Muslim Pro Application using PIECES Method
User satisfaction serves as a benchmark for applications and helps developers improve the quality of future applications. Muslim Pro is an application that provides various services for Muslims. This app is designed to assist Muslims in performing their religious duties more easily and systematicall...
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| Format: | Article |
| Language: | Indonesian |
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Islamic University of Indragiri
2025-03-01
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| Series: | Sistemasi: Jurnal Sistem Informasi |
| Subjects: | |
| Online Access: | https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5077 |
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| author | sri anjani Megawati Megawati M.Afdal M.Afdal Medyantiwi Rahmawita |
| author_facet | sri anjani Megawati Megawati M.Afdal M.Afdal Medyantiwi Rahmawita |
| author_sort | sri anjani |
| collection | DOAJ |
| description | User satisfaction serves as a benchmark for applications and helps developers improve the quality of future applications. Muslim Pro is an application that provides various services for Muslims. This app is designed to assist Muslims in performing their religious duties more easily and systematically. Numerous negative user reviews about Muslim Pro indicate that user satisfaction regarding the company's performance is still low. The aim of this research is to determine the level of satisfaction with the Muslim Pro application based on user experience. To measure user satisfaction, this study employs the PIECES method, which consists of Performance, Information, Economic, Control, Efficiency, and Service. Data collection was conducted by distributing a questionnaire to 100 active students at UIN Suska Riau who use the Muslim Pro application. The results for each variable received the following average scores: the Performance variable scored 4.38, indicating satisfaction; the Information variable scored 4.27, indicating satisfaction; the Economic variable scored 4.26, indicating satisfaction; the Control variable scored 3.97, indicating satisfaction; the Efficiency variable scored 4.24, indicating satisfaction; and the Service variable scored 4.41, indicating satisfaction. Therefore, the overall average user satisfaction score is 4.25, which indicates a satisfactory level of service provided by Muslim Pro, categorizing it as "satisfied." This means that the Muslim Pro application plays a significant role in enhancing service quality, resulting in user satisfaction and positive feedback. |
| format | Article |
| id | doaj-art-8a8babe58beb4a05b2e8db5b3c85d562 |
| institution | OA Journals |
| issn | 2302-8149 2540-9719 |
| language | Indonesian |
| publishDate | 2025-03-01 |
| publisher | Islamic University of Indragiri |
| record_format | Article |
| series | Sistemasi: Jurnal Sistem Informasi |
| spelling | doaj-art-8a8babe58beb4a05b2e8db5b3c85d5622025-08-20T01:55:11ZindIslamic University of IndragiriSistemasi: Jurnal Sistem Informasi2302-81492540-97192025-03-0114288389210.32520/stmsi.v14i2.50771049User Satisfaction Analysis of the Muslim Pro Application using PIECES Methodsri anjani0Megawati Megawati1M.Afdal M.Afdal2Medyantiwi Rahmawita3UIN SUSKA RIAUUIN SUSKA RIAUUIN SUSKA RIAUUIN SUSKA RIAUUser satisfaction serves as a benchmark for applications and helps developers improve the quality of future applications. Muslim Pro is an application that provides various services for Muslims. This app is designed to assist Muslims in performing their religious duties more easily and systematically. Numerous negative user reviews about Muslim Pro indicate that user satisfaction regarding the company's performance is still low. The aim of this research is to determine the level of satisfaction with the Muslim Pro application based on user experience. To measure user satisfaction, this study employs the PIECES method, which consists of Performance, Information, Economic, Control, Efficiency, and Service. Data collection was conducted by distributing a questionnaire to 100 active students at UIN Suska Riau who use the Muslim Pro application. The results for each variable received the following average scores: the Performance variable scored 4.38, indicating satisfaction; the Information variable scored 4.27, indicating satisfaction; the Economic variable scored 4.26, indicating satisfaction; the Control variable scored 3.97, indicating satisfaction; the Efficiency variable scored 4.24, indicating satisfaction; and the Service variable scored 4.41, indicating satisfaction. Therefore, the overall average user satisfaction score is 4.25, which indicates a satisfactory level of service provided by Muslim Pro, categorizing it as "satisfied." This means that the Muslim Pro application plays a significant role in enhancing service quality, resulting in user satisfaction and positive feedback.https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5077kepuasan pengguna, aplikasi musllim pro, pieces |
| spellingShingle | sri anjani Megawati Megawati M.Afdal M.Afdal Medyantiwi Rahmawita User Satisfaction Analysis of the Muslim Pro Application using PIECES Method Sistemasi: Jurnal Sistem Informasi kepuasan pengguna, aplikasi musllim pro, pieces |
| title | User Satisfaction Analysis of the Muslim Pro Application using PIECES Method |
| title_full | User Satisfaction Analysis of the Muslim Pro Application using PIECES Method |
| title_fullStr | User Satisfaction Analysis of the Muslim Pro Application using PIECES Method |
| title_full_unstemmed | User Satisfaction Analysis of the Muslim Pro Application using PIECES Method |
| title_short | User Satisfaction Analysis of the Muslim Pro Application using PIECES Method |
| title_sort | user satisfaction analysis of the muslim pro application using pieces method |
| topic | kepuasan pengguna, aplikasi musllim pro, pieces |
| url | https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5077 |
| work_keys_str_mv | AT srianjani usersatisfactionanalysisofthemuslimproapplicationusingpiecesmethod AT megawatimegawati usersatisfactionanalysisofthemuslimproapplicationusingpiecesmethod AT mafdalmafdal usersatisfactionanalysisofthemuslimproapplicationusingpiecesmethod AT medyantiwirahmawita usersatisfactionanalysisofthemuslimproapplicationusingpiecesmethod |