Employee perceptions of diversity management in the hospitality industry
Purpose – Diversity management is of great importance in the hospitality industry, resulting in a host of constructive consequences if managed effectively. However, there is a deficiency of investigation surrounding the outcomes of diversity management on the employees' attitudes and behavior i...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2023-11-01
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| Series: | International Hospitality Review |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/IHR-05-2021-0041/full/pdf |
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| _version_ | 1849389712766140416 |
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| author | Trishna G. Mistry Fevzi Okumus Marissa Orlowski |
| author_facet | Trishna G. Mistry Fevzi Okumus Marissa Orlowski |
| author_sort | Trishna G. Mistry |
| collection | DOAJ |
| description | Purpose – Diversity management is of great importance in the hospitality industry, resulting in a host of constructive consequences if managed effectively. However, there is a deficiency of investigation surrounding the outcomes of diversity management on the employees' attitudes and behavior in the hospitality industry. This research sought to investigate the influence of diversity management on workers' performance and conduct in the hospitality industry. Design/methodology/approach – This quantitative study used survey data from 565 hospitality industry employees. Structural equation modeling was used to test the relationships from the research model. Findings – This study identified a relationship between diversity management and positive workforce-related outcomes, including job performance, service innovation behavior and employee engagement in the hospitality industry. Research limitations/implications – The findings of this study will push the confines of diversity management scholarship and initiate new paths of academic inquiry. Hospitality industry managers can also identify the benefits of effective diversity management as a consequence of this study. Originality/value – This research contributes to the growing literature on diversity management as an essential aspect of human resources management in promoting positive employee attitudes and behaviors. |
| format | Article |
| id | doaj-art-89b484b3ed6b45b6a9b899fe8f9bb2c4 |
| institution | Kabale University |
| issn | 2516-8142 |
| language | English |
| publishDate | 2023-11-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | International Hospitality Review |
| spelling | doaj-art-89b484b3ed6b45b6a9b899fe8f9bb2c42025-08-20T03:41:53ZengEmerald PublishingInternational Hospitality Review2516-81422023-11-0137226528510.1108/IHR-05-2021-0041Employee perceptions of diversity management in the hospitality industryTrishna G. Mistry0Fevzi Okumus1Marissa Orlowski2School of Hospitality and Tourism Management, Muma College of Business, University of South Florida, Tampa, Florida, USARosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USASchool of Hospitality, Metropolitan State University of Denver, Denver, Colorado, USAPurpose – Diversity management is of great importance in the hospitality industry, resulting in a host of constructive consequences if managed effectively. However, there is a deficiency of investigation surrounding the outcomes of diversity management on the employees' attitudes and behavior in the hospitality industry. This research sought to investigate the influence of diversity management on workers' performance and conduct in the hospitality industry. Design/methodology/approach – This quantitative study used survey data from 565 hospitality industry employees. Structural equation modeling was used to test the relationships from the research model. Findings – This study identified a relationship between diversity management and positive workforce-related outcomes, including job performance, service innovation behavior and employee engagement in the hospitality industry. Research limitations/implications – The findings of this study will push the confines of diversity management scholarship and initiate new paths of academic inquiry. Hospitality industry managers can also identify the benefits of effective diversity management as a consequence of this study. Originality/value – This research contributes to the growing literature on diversity management as an essential aspect of human resources management in promoting positive employee attitudes and behaviors.https://www.emerald.com/insight/content/doi/10.1108/IHR-05-2021-0041/full/pdfDiversity managementEmployee engagementJob performanceService innovation behaviorDiversity and inclusion |
| spellingShingle | Trishna G. Mistry Fevzi Okumus Marissa Orlowski Employee perceptions of diversity management in the hospitality industry International Hospitality Review Diversity management Employee engagement Job performance Service innovation behavior Diversity and inclusion |
| title | Employee perceptions of diversity management in the hospitality industry |
| title_full | Employee perceptions of diversity management in the hospitality industry |
| title_fullStr | Employee perceptions of diversity management in the hospitality industry |
| title_full_unstemmed | Employee perceptions of diversity management in the hospitality industry |
| title_short | Employee perceptions of diversity management in the hospitality industry |
| title_sort | employee perceptions of diversity management in the hospitality industry |
| topic | Diversity management Employee engagement Job performance Service innovation behavior Diversity and inclusion |
| url | https://www.emerald.com/insight/content/doi/10.1108/IHR-05-2021-0041/full/pdf |
| work_keys_str_mv | AT trishnagmistry employeeperceptionsofdiversitymanagementinthehospitalityindustry AT fevziokumus employeeperceptionsofdiversitymanagementinthehospitalityindustry AT marissaorlowski employeeperceptionsofdiversitymanagementinthehospitalityindustry |