Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite
Cooperatives are valuable economic stimuli in the Philippines, contributing to fast economic growth since cooperatives can inject funds and resources that may use in the market. Client relation helps handle client conflicts properly and build customer retention and satisfaction, which may result in...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Camarines Sur Polytechnic Colleges
2024-09-01
|
| Series: | Journal of Education, Management and Development Studies |
| Subjects: | |
| Online Access: | https://journals.cspc.edu.ph/index.php/jemds/article/view/170 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850111358014586880 |
|---|---|
| author | Xavier Lawrence Mendoza Arjie L. Andales Shane M. Dumagat Kym Herrin V. Pilarta |
| author_facet | Xavier Lawrence Mendoza Arjie L. Andales Shane M. Dumagat Kym Herrin V. Pilarta |
| author_sort | Xavier Lawrence Mendoza |
| collection | DOAJ |
| description |
Cooperatives are valuable economic stimuli in the Philippines, contributing to fast economic growth since cooperatives can inject funds and resources that may use in the market. Client relation helps handle client conflicts properly and build customer retention and satisfaction, which may result in long-term relationships. The researchers conducted this study to determine the client relation practices of cooperatives in the province of Cavite. A descriptive approach was used to determine the cooperatives' client relation practices and their challenges in employing client relations. The researchers used convenience sampling in the study with a total number of 40 cooperatives involved. Four types of registered cooperatives compliant under the Cooperative Development Authority(CDA) are chosen: credit, consumer, producer, and multipurpose cooperatives. The result of the study revealed that the participants were able to highly employ client relation practices inside the organization, yet, cooperatives still encountered some challenges in employing client relations in terms of client conflict management, client retention, and client satisfaction. The researchers conclude that cooperatives were able to determine where to focus on dealing with client conflicts and increase client retention, as well as the satisfaction of their clients. However, the cooperative's client relations practices are still needed to have an in-depth re-evaluation for improvement and stabilization. This study recommends that cooperatives should adopt more effective client relation practices to sustain their operation and keep their relationship with their clients much longer.
|
| format | Article |
| id | doaj-art-88efadd07b2f4c1383fb519a46e1c261 |
| institution | OA Journals |
| issn | 2782-9413 2799-0583 |
| language | English |
| publishDate | 2024-09-01 |
| publisher | Camarines Sur Polytechnic Colleges |
| record_format | Article |
| series | Journal of Education, Management and Development Studies |
| spelling | doaj-art-88efadd07b2f4c1383fb519a46e1c2612025-08-20T02:37:38ZengCamarines Sur Polytechnic CollegesJournal of Education, Management and Development Studies2782-94132799-05832024-09-014310.52631/jemds.v4i3.170Cooperatives on Focus: The Case of Client Relation Practices in the Province of CaviteXavier Lawrence Mendoza0Arjie L. Andales1Shane M. Dumagat2Kym Herrin V. Pilarta3Cavite State University - CCAT CampusCavite State University - CCAT Campus Brgy. Tejeros Convention, Rosario, Cavite, PhilippinesCavite State University - CCAT Campus Brgy. Tejeros Convention, Rosario, Cavite, PhilippinesCavite State University - CCAT Campus Brgy. Tejeros Convention, Rosario, Cavite, Philippines Cooperatives are valuable economic stimuli in the Philippines, contributing to fast economic growth since cooperatives can inject funds and resources that may use in the market. Client relation helps handle client conflicts properly and build customer retention and satisfaction, which may result in long-term relationships. The researchers conducted this study to determine the client relation practices of cooperatives in the province of Cavite. A descriptive approach was used to determine the cooperatives' client relation practices and their challenges in employing client relations. The researchers used convenience sampling in the study with a total number of 40 cooperatives involved. Four types of registered cooperatives compliant under the Cooperative Development Authority(CDA) are chosen: credit, consumer, producer, and multipurpose cooperatives. The result of the study revealed that the participants were able to highly employ client relation practices inside the organization, yet, cooperatives still encountered some challenges in employing client relations in terms of client conflict management, client retention, and client satisfaction. The researchers conclude that cooperatives were able to determine where to focus on dealing with client conflicts and increase client retention, as well as the satisfaction of their clients. However, the cooperative's client relations practices are still needed to have an in-depth re-evaluation for improvement and stabilization. This study recommends that cooperatives should adopt more effective client relation practices to sustain their operation and keep their relationship with their clients much longer. https://journals.cspc.edu.ph/index.php/jemds/article/view/170client relationclient retentionclient satisfactionconflict managementcooperative |
| spellingShingle | Xavier Lawrence Mendoza Arjie L. Andales Shane M. Dumagat Kym Herrin V. Pilarta Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite Journal of Education, Management and Development Studies client relation client retention client satisfaction conflict management cooperative |
| title | Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite |
| title_full | Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite |
| title_fullStr | Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite |
| title_full_unstemmed | Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite |
| title_short | Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite |
| title_sort | cooperatives on focus the case of client relation practices in the province of cavite |
| topic | client relation client retention client satisfaction conflict management cooperative |
| url | https://journals.cspc.edu.ph/index.php/jemds/article/view/170 |
| work_keys_str_mv | AT xavierlawrencemendoza cooperativesonfocusthecaseofclientrelationpracticesintheprovinceofcavite AT arjielandales cooperativesonfocusthecaseofclientrelationpracticesintheprovinceofcavite AT shanemdumagat cooperativesonfocusthecaseofclientrelationpracticesintheprovinceofcavite AT kymherrinvpilarta cooperativesonfocusthecaseofclientrelationpracticesintheprovinceofcavite |