THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW
Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed. In this paper, we reviewed smart cities and smart mobility as well as the quality elements of sma...
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| Format: | Article |
| Language: | English |
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Silesian University of Technology
2020-12-01
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| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
| Subjects: | |
| Online Access: | http://sjsutst.polsl.pl/archives/2020/vol109/117_SJSUTST109_2020_Nagy_Ciszar.pdf |
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| _version_ | 1850033982231543808 |
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| author | Simon NAGY Csaba CSISZÁR |
| author_facet | Simon NAGY Csaba CSISZÁR |
| author_sort | Simon NAGY |
| collection | DOAJ |
| description | Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed. In this paper, we reviewed smart cities and smart mobility as well as the quality elements of smart mobility services. Based on the reviewed literature, we illustrated the requirements against smart mobility and uncovered the need for optimisation. We also interpret a monitoring method based on SERVQUAL. This method can be a base of establishing key performance indicators as well as benchmarking between cities. |
| format | Article |
| id | doaj-art-88e6ef15a7c64dc2becd3deaf2c1d4c3 |
| institution | DOAJ |
| issn | 0209-3324 2450-1549 |
| language | English |
| publishDate | 2020-12-01 |
| publisher | Silesian University of Technology |
| record_format | Article |
| series | Scientific Journal of Silesian University of Technology. Series Transport |
| spelling | doaj-art-88e6ef15a7c64dc2becd3deaf2c1d4c32025-08-20T02:58:00ZengSilesian University of TechnologyScientific Journal of Silesian University of Technology. Series Transport0209-33242450-15492020-12-0110911712710.20858/sjsutst.2020.109.11THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEWSimon NAGYCsaba CSISZÁRSmart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed. In this paper, we reviewed smart cities and smart mobility as well as the quality elements of smart mobility services. Based on the reviewed literature, we illustrated the requirements against smart mobility and uncovered the need for optimisation. We also interpret a monitoring method based on SERVQUAL. This method can be a base of establishing key performance indicators as well as benchmarking between cities.http://sjsutst.polsl.pl/archives/2020/vol109/117_SJSUTST109_2020_Nagy_Ciszar.pdfsmart mobilityqualityoptimisationservqual |
| spellingShingle | Simon NAGY Csaba CSISZÁR THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW Scientific Journal of Silesian University of Technology. Series Transport smart mobility quality optimisation servqual |
| title | THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW |
| title_full | THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW |
| title_fullStr | THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW |
| title_full_unstemmed | THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW |
| title_short | THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW |
| title_sort | quality of smart mobility a systematic review |
| topic | smart mobility quality optimisation servqual |
| url | http://sjsutst.polsl.pl/archives/2020/vol109/117_SJSUTST109_2020_Nagy_Ciszar.pdf |
| work_keys_str_mv | AT simonnagy thequalityofsmartmobilityasystematicreview AT csabacsiszar thequalityofsmartmobilityasystematicreview AT simonnagy qualityofsmartmobilityasystematicreview AT csabacsiszar qualityofsmartmobilityasystematicreview |