Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers

Buzz marketing in social networks is often seen by announcers as an opportunity to reach the biggest audience. However, the risk of failure of buzz campaigns proves not to be negligible and its consequences may be serious for the company. In order to succeed in such buzz campaigns, this research stu...

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Main Authors: Karim BEN YAHIA, Soukeina TOUITI, Mourad TOUZANI
Format: Article
Language:English
Published: University of Warsaw 2016-01-01
Series:Journal of Marketing and Consumer Behaviour in Emerging Markets
Subjects:
Online Access:https://press.wz.uw.edu.pl/jmcbem/vol2016/iss1/6/
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author Karim BEN YAHIA
Soukeina TOUITI
Mourad TOUZANI
author_facet Karim BEN YAHIA
Soukeina TOUITI
Mourad TOUZANI
author_sort Karim BEN YAHIA
collection DOAJ
description Buzz marketing in social networks is often seen by announcers as an opportunity to reach the biggest audience. However, the risk of failure of buzz campaigns proves not to be negligible and its consequences may be serious for the company. In order to succeed in such buzz campaigns, this research study focuses on cultural aspects, and more particularly on the central role of cultural congruency. To explore these aspects, a qualitative study, based on 36 face-to-face interviews with marketing professionals/advertisers and consumers, has been carried out. The results highlight the importance of cultural values for consumers in Arab-Muslim countries, especially when buzz marketing campaigns touch the taboos. Terms used in the advertisement are also decisive in the success of a buzz campaign.
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institution OA Journals
issn 2449-6634
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publishDate 2016-01-01
publisher University of Warsaw
record_format Article
series Journal of Marketing and Consumer Behaviour in Emerging Markets
spelling doaj-art-88df531cc71246b4b19166123852e6042025-08-20T02:14:35ZengUniversity of WarsawJournal of Marketing and Consumer Behaviour in Emerging Markets2449-66342016-01-0120161203310.7172/2449-6634.jmcbem.2016.1.2Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumersKarim BEN YAHIA0Soukeina TOUITI1Mourad TOUZANI2ISBAM, LARIMEISG Tunis, LARIMENEOMA Business SchoolBuzz marketing in social networks is often seen by announcers as an opportunity to reach the biggest audience. However, the risk of failure of buzz campaigns proves not to be negligible and its consequences may be serious for the company. In order to succeed in such buzz campaigns, this research study focuses on cultural aspects, and more particularly on the central role of cultural congruency. To explore these aspects, a qualitative study, based on 36 face-to-face interviews with marketing professionals/advertisers and consumers, has been carried out. The results highlight the importance of cultural values for consumers in Arab-Muslim countries, especially when buzz marketing campaigns touch the taboos. Terms used in the advertisement are also decisive in the success of a buzz campaign. https://press.wz.uw.edu.pl/jmcbem/vol2016/iss1/6/buzzcultural congruencyvaluesreligiontaboo
spellingShingle Karim BEN YAHIA
Soukeina TOUITI
Mourad TOUZANI
Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
Journal of Marketing and Consumer Behaviour in Emerging Markets
buzz
cultural congruency
values
religion
taboo
title Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
title_full Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
title_fullStr Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
title_full_unstemmed Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
title_short Cultural congruency and shocking buzz campaigns: contrasting the opinions of professionals and consumers
title_sort cultural congruency and shocking buzz campaigns contrasting the opinions of professionals and consumers
topic buzz
cultural congruency
values
religion
taboo
url https://press.wz.uw.edu.pl/jmcbem/vol2016/iss1/6/
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AT soukeinatouiti culturalcongruencyandshockingbuzzcampaignscontrastingtheopinionsofprofessionalsandconsumers
AT mouradtouzani culturalcongruencyandshockingbuzzcampaignscontrastingtheopinionsofprofessionalsandconsumers