Sociological monitoring of customer satisfaction with the quality of the educational services
The article focuses on the properties and characteristics of the educational process, which determine its ability to respond to the educational needs of specific customers. Satisfaction with the quality of educational services of the main consumers (applicants, students andemployers) is characterize...
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| Format: | Article |
| Language: | English |
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Moscow Polytechnic University
2022-09-01
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| Series: | Высшее образование в России |
| Subjects: | |
| Online Access: | https://vovr.elpub.ru/jour/article/view/3938 |
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| _version_ | 1832574671613067264 |
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| author | G. . Gaidukova |
| author_facet | G. . Gaidukova |
| author_sort | G. . Gaidukova |
| collection | DOAJ |
| description | The article focuses on the properties and characteristics of the educational process, which determine its ability to respond to the educational needs of specific customers. Satisfaction with the quality of educational services of the main consumers (applicants, students andemployers) is characterized. The key problems, decreasing customer satisfaction: omissionsin the career-guidance work; lack of opportunities in the choice of specialization and optional disciplines; weak provision with educational-methodical literature; poor quality of supply; lack of practical training have been identified. |
| format | Article |
| id | doaj-art-8824ffd875b1475193ef22779eeb4056 |
| institution | Kabale University |
| issn | 0869-3617 2072-0459 |
| language | English |
| publishDate | 2022-09-01 |
| publisher | Moscow Polytechnic University |
| record_format | Article |
| series | Высшее образование в России |
| spelling | doaj-art-8824ffd875b1475193ef22779eeb40562025-02-01T13:14:22ZengMoscow Polytechnic UniversityВысшее образование в России0869-36172072-04592022-09-010111051112268Sociological monitoring of customer satisfaction with the quality of the educational servicesG. . Gaidukova0National Research University Belgorod State UniversityThe article focuses on the properties and characteristics of the educational process, which determine its ability to respond to the educational needs of specific customers. Satisfaction with the quality of educational services of the main consumers (applicants, students andemployers) is characterized. The key problems, decreasing customer satisfaction: omissionsin the career-guidance work; lack of opportunities in the choice of specialization and optional disciplines; weak provision with educational-methodical literature; poor quality of supply; lack of practical training have been identified.https://vovr.elpub.ru/jour/article/view/3938качество образовательных услугудовлетворенностьмониторингquality of educational servicessatisfactionmonitoring |
| spellingShingle | G. . Gaidukova Sociological monitoring of customer satisfaction with the quality of the educational services Высшее образование в России качество образовательных услуг удовлетворенность мониторинг quality of educational services satisfaction monitoring |
| title | Sociological monitoring of customer satisfaction with the quality of the educational services |
| title_full | Sociological monitoring of customer satisfaction with the quality of the educational services |
| title_fullStr | Sociological monitoring of customer satisfaction with the quality of the educational services |
| title_full_unstemmed | Sociological monitoring of customer satisfaction with the quality of the educational services |
| title_short | Sociological monitoring of customer satisfaction with the quality of the educational services |
| title_sort | sociological monitoring of customer satisfaction with the quality of the educational services |
| topic | качество образовательных услуг удовлетворенность мониторинг quality of educational services satisfaction monitoring |
| url | https://vovr.elpub.ru/jour/article/view/3938 |
| work_keys_str_mv | AT ggaidukova sociologicalmonitoringofcustomersatisfactionwiththequalityoftheeducationalservices |