The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms
Knowledge management is influenced by many variables such as organizational structure, leadership style, organizational culture, information technology etc. We can spot organizational structure and climate as a framework and infrastructure can be considered in implementing successful knowledge manag...
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| Format: | Article |
| Language: | English |
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University of Tehran
2012-06-01
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| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_25000_e9b104a7e5656bd8aec2c239741a3e3f.pdf |
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| author | mahdi mahmoudsalehi Behrooz Dorri Khalil Safari |
| author_facet | mahdi mahmoudsalehi Behrooz Dorri Khalil Safari |
| author_sort | mahdi mahmoudsalehi |
| collection | DOAJ |
| description | Knowledge management is influenced by many variables such as organizational structure, leadership style, organizational culture, information technology etc. We can spot organizational structure and climate as a framework and infrastructure can be considered in implementing successful knowledge management. Previous studies examined these variables in the implementation of knowledge management. In this study we investigated the influence of organizational structure and climate on knowledge management and mediator role of social interaction has been checked. Examining the mediator role of social interaction is the research innovation. In this study a sample of 148 companies in Iranian automotive industry has been selected. The results of structural equation model analysis support a mediating social interaction between organizational structure and climate with KM. |
| format | Article |
| id | doaj-art-8763a6d3aaf74b7a82fa6e6a68a9ad3e |
| institution | OA Journals |
| issn | 2008-5893 2423-5059 |
| language | English |
| publishDate | 2012-06-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj-art-8763a6d3aaf74b7a82fa6e6a68a9ad3e2025-08-20T01:50:57ZengUniversity of TehranJournal of Information Technology Management2008-58932423-50592012-06-01411926910.22059/jitm.2012.2500025000The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firmsmahdi mahmoudsalehi0Behrooz Dorri1Khalil Safari2کارشناس ارشد مدیریت صنعتی ،دانشگاه شهیدبهشتی- کارشناس فرایند در مدیریت مهندسی سازمان و سیستمهای شرکت سایپا، ایراندانشیار، دانشگاه شهیدبهشتی، ایرانکارشناس ارشد مدیریت صنعتی، دانشگاه شهیدبهشتی- مربی گروه مدیریت دانشگاه پیامنور، ایرانKnowledge management is influenced by many variables such as organizational structure, leadership style, organizational culture, information technology etc. We can spot organizational structure and climate as a framework and infrastructure can be considered in implementing successful knowledge management. Previous studies examined these variables in the implementation of knowledge management. In this study we investigated the influence of organizational structure and climate on knowledge management and mediator role of social interaction has been checked. Examining the mediator role of social interaction is the research innovation. In this study a sample of 148 companies in Iranian automotive industry has been selected. The results of structural equation model analysis support a mediating social interaction between organizational structure and climate with KM.https://jitm.ut.ac.ir/article_25000_e9b104a7e5656bd8aec2c239741a3e3f.pdfKnowledge ManagementOrganization ClimateOrganization Structuresocial interaction |
| spellingShingle | mahdi mahmoudsalehi Behrooz Dorri Khalil Safari The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms Journal of Information Technology Management Knowledge Management Organization Climate Organization Structure social interaction |
| title | The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms |
| title_full | The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms |
| title_fullStr | The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms |
| title_full_unstemmed | The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms |
| title_short | The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms |
| title_sort | effect of electronic services quality on trust building in online customers of tehran s brokerage firms |
| topic | Knowledge Management Organization Climate Organization Structure social interaction |
| url | https://jitm.ut.ac.ir/article_25000_e9b104a7e5656bd8aec2c239741a3e3f.pdf |
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