Application of generative AI chatbot in nursing education and care: A literature review

Background: The development of artificial intelligence is becoming increasingly important. A digitally competent healthcare workforce will be vital to provide digital solutions in clinical settings. The current review aims to critically appraise the existing evidence over the application of generati...

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Main Authors: R. Ahmat, F.W.K. Tang
Format: Article
Language:English
Published: Elsevier 2025-06-01
Series:Science Talks
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Online Access:http://www.sciencedirect.com/science/article/pii/S2772569325000362
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author R. Ahmat
F.W.K. Tang
author_facet R. Ahmat
F.W.K. Tang
author_sort R. Ahmat
collection DOAJ
description Background: The development of artificial intelligence is becoming increasingly important. A digitally competent healthcare workforce will be vital to provide digital solutions in clinical settings. The current review aims to critically appraise the existing evidence over the application of generative AI chatbot in nursing education to improve knowledge, satisfaction, usability, confidence and critical thinking of nursing learners. Method: Literature searches were conducted using Medline, Embase, PubMed and ProQuest Central (From inception until October 2024). This review includes interventional studies in English or Chinese published in peer-review journal. Searching terms included “nursing education”, “Chatbot”, “Nursing Chatbot”, “Satisfaction”, “Confidence”, “knowledge”, ''critical thinking'' and ''usability''. Totally eight studies were included after the full review process. Results: Generative AI Chatbots have been used various areas in nursing education such as knowledge in physiology, physical examination, health education etc. Participants demonstrated significant changes in different attributes like knowledge level towards the taught content, learning satisfaction, usability and confidence. Conclusion: Generative AI chatbot has the potential to enhance nurses' knowledge and personal attributes. Previous findings provide valuable insights into the potential benefits of AI in nursing practice and a reference to support future research on chatbots in nursing education and training.
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spelling doaj-art-8720afb897d84db5becc0c5fd77e93f62025-08-20T02:05:10ZengElsevierScience Talks2772-56932025-06-011410045410.1016/j.sctalk.2025.100454Application of generative AI chatbot in nursing education and care: A literature reviewR. Ahmat0F.W.K. Tang1Corresponding author.; The Nethersole School of Nursing, The Chinese University of Hong Kong, Hong KongThe Nethersole School of Nursing, The Chinese University of Hong Kong, Hong KongBackground: The development of artificial intelligence is becoming increasingly important. A digitally competent healthcare workforce will be vital to provide digital solutions in clinical settings. The current review aims to critically appraise the existing evidence over the application of generative AI chatbot in nursing education to improve knowledge, satisfaction, usability, confidence and critical thinking of nursing learners. Method: Literature searches were conducted using Medline, Embase, PubMed and ProQuest Central (From inception until October 2024). This review includes interventional studies in English or Chinese published in peer-review journal. Searching terms included “nursing education”, “Chatbot”, “Nursing Chatbot”, “Satisfaction”, “Confidence”, “knowledge”, ''critical thinking'' and ''usability''. Totally eight studies were included after the full review process. Results: Generative AI Chatbots have been used various areas in nursing education such as knowledge in physiology, physical examination, health education etc. Participants demonstrated significant changes in different attributes like knowledge level towards the taught content, learning satisfaction, usability and confidence. Conclusion: Generative AI chatbot has the potential to enhance nurses' knowledge and personal attributes. Previous findings provide valuable insights into the potential benefits of AI in nursing practice and a reference to support future research on chatbots in nursing education and training.http://www.sciencedirect.com/science/article/pii/S2772569325000362Generative AIChatbotInnovationNursing educationDigital learning toolHealthcare technology
spellingShingle R. Ahmat
F.W.K. Tang
Application of generative AI chatbot in nursing education and care: A literature review
Science Talks
Generative AI
Chatbot
Innovation
Nursing education
Digital learning tool
Healthcare technology
title Application of generative AI chatbot in nursing education and care: A literature review
title_full Application of generative AI chatbot in nursing education and care: A literature review
title_fullStr Application of generative AI chatbot in nursing education and care: A literature review
title_full_unstemmed Application of generative AI chatbot in nursing education and care: A literature review
title_short Application of generative AI chatbot in nursing education and care: A literature review
title_sort application of generative ai chatbot in nursing education and care a literature review
topic Generative AI
Chatbot
Innovation
Nursing education
Digital learning tool
Healthcare technology
url http://www.sciencedirect.com/science/article/pii/S2772569325000362
work_keys_str_mv AT rahmat applicationofgenerativeaichatbotinnursingeducationandcarealiteraturereview
AT fwktang applicationofgenerativeaichatbotinnursingeducationandcarealiteraturereview