Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea
Objectives This study aimed to explore factors influencing satisfaction with medical services among medically underserved populations at the free medical clinic, providing data to improve free medical services for these populations. Methods We employed a descriptive correlational study design involv...
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| Format: | Article |
| Language: | English |
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Korea Disease Control and Prevention Agency
2025-04-01
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| Series: | Osong Public Health and Research Perspectives |
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| Online Access: | http://ophrp.org/upload/pdf/j-phrp-2024-0325.pdf |
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| author | Joo Hyun Kim Yeon Jeong Heo Jae Bok Kwak Samil Park Curie Ahn So Hee Ahn Bumjo Oh Jung Sik Lee Jun Hyun Lee Ho Young Lee |
| author_facet | Joo Hyun Kim Yeon Jeong Heo Jae Bok Kwak Samil Park Curie Ahn So Hee Ahn Bumjo Oh Jung Sik Lee Jun Hyun Lee Ho Young Lee |
| author_sort | Joo Hyun Kim |
| collection | DOAJ |
| description | Objectives This study aimed to explore factors influencing satisfaction with medical services among medically underserved populations at the free medical clinic, providing data to improve free medical services for these populations. Methods We employed a descriptive correlational study design involving 112 individuals (aged 19 years and older) from medically underserved populations who visited the clinic. Data were collected through face-to-face surveys from September to October 2023, and statistical analyses (t-tests, analysis of variance, Pearson correlation, and hierarchical multiple regression) were used to identify key predictors of satisfaction. Results Perceived support from healthcare providers emerged as the strongest predictor of satisfaction with medical services, demonstrating a significant positive association. While social support was positively correlated with perceived support from healthcare providers, it did not independently predict satisfaction. Conclusion These findings underscore the importance of healthcare provider and social support in increasing satisfaction with medical services among medically underserved populations. Developing tailored healthcare programs and specialized healthcare provider training are essential strategies to improve healthcare access and outcomes for these vulnerable groups. |
| format | Article |
| id | doaj-art-86fb88d694e644a4a50affd7250451cf |
| institution | OA Journals |
| issn | 2233-6052 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | Korea Disease Control and Prevention Agency |
| record_format | Article |
| series | Osong Public Health and Research Perspectives |
| spelling | doaj-art-86fb88d694e644a4a50affd7250451cf2025-08-20T01:52:14ZengKorea Disease Control and Prevention AgencyOsong Public Health and Research Perspectives2233-60522025-04-0116218119110.24171/j.phrp.2024.0325819Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of KoreaJoo Hyun Kim0Yeon Jeong Heo1Jae Bok Kwak2Samil Park3Curie Ahn4So Hee Ahn5Bumjo Oh6Jung Sik Lee7Jun Hyun Lee8Ho Young Lee9 Department of Nursing, Kangwon National University, Chuncheon, Republic of Korea Department of Nursing, Hallym Polytechnic University, Chuncheon, Republic of Korea Raphael Nanum Foundation, Seoul, Republic of Korea Raphael Nanum Foundation, Seoul, Republic of Korea Division of Nephrology, National Medical Center, Seoul, Republic of Korea Seoul National University College of Medicine, Seoul, Republic of Korea Department of Family Medicine, Seoul Metropolitan Government Seoul National University Boramae Medical Center, Seoul, Republic of Korea Raphael Nanum Foundation, Seoul, Republic of Korea Department of Medicine, Catholic Kwandong University, Gangneung, Republic of Korea Department of Nuclear Medicine, Seoul National University College of Medicine, Seoul, Republic of KoreaObjectives This study aimed to explore factors influencing satisfaction with medical services among medically underserved populations at the free medical clinic, providing data to improve free medical services for these populations. Methods We employed a descriptive correlational study design involving 112 individuals (aged 19 years and older) from medically underserved populations who visited the clinic. Data were collected through face-to-face surveys from September to October 2023, and statistical analyses (t-tests, analysis of variance, Pearson correlation, and hierarchical multiple regression) were used to identify key predictors of satisfaction. Results Perceived support from healthcare providers emerged as the strongest predictor of satisfaction with medical services, demonstrating a significant positive association. While social support was positively correlated with perceived support from healthcare providers, it did not independently predict satisfaction. Conclusion These findings underscore the importance of healthcare provider and social support in increasing satisfaction with medical services among medically underserved populations. Developing tailored healthcare programs and specialized healthcare provider training are essential strategies to improve healthcare access and outcomes for these vulnerable groups.http://ophrp.org/upload/pdf/j-phrp-2024-0325.pdfhealth servicesill-housed personspatient satisfactionprimary health careprofessional-patient relations |
| spellingShingle | Joo Hyun Kim Yeon Jeong Heo Jae Bok Kwak Samil Park Curie Ahn So Hee Ahn Bumjo Oh Jung Sik Lee Jun Hyun Lee Ho Young Lee Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea Osong Public Health and Research Perspectives health services ill-housed persons patient satisfaction primary health care professional-patient relations |
| title | Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea |
| title_full | Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea |
| title_fullStr | Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea |
| title_full_unstemmed | Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea |
| title_short | Factors influencing satisfaction with medical services in medically underserved populations: an analytical cross-sectional study at a free medical clinic in the Republic of Korea |
| title_sort | factors influencing satisfaction with medical services in medically underserved populations an analytical cross sectional study at a free medical clinic in the republic of korea |
| topic | health services ill-housed persons patient satisfaction primary health care professional-patient relations |
| url | http://ophrp.org/upload/pdf/j-phrp-2024-0325.pdf |
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