From the Street Level: Perspectives from Women in Public Administration

Public administration scholars have extensively examined front-line actors within state and local bureaucracies to understand how their daily interactions and perceptions effect policy implementation. This research, however, does not place a focused attention on the gender dynamics at play at the s...

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Main Authors: Sara R. Rinfret, Eric Wise
Format: Article
Language:English
Published: University of Minnesota Libraries Publishing 2025-07-01
Series:Journal of Social Equity and Public Administration
Subjects:
Online Access:https://jsepajournal.org/index.php/jsepa/article/view/6175
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author Sara R. Rinfret
Eric Wise
author_facet Sara R. Rinfret
Eric Wise
author_sort Sara R. Rinfret
collection DOAJ
description Public administration scholars have extensively examined front-line actors within state and local bureaucracies to understand how their daily interactions and perceptions effect policy implementation. This research, however, does not place a focused attention on the gender dynamics at play at the street-level. The purpose of this paper is to offer an alternative way of understanding, listening to the stories and experiences of women at the street-level. Using street-level bureaucracy and emotional labor as descriptive frameworks, qualitative themes are detected from the interviews of 32 women who work for an Arizona state or local agency. The findings from this analysis offer important insights, demonstrating how public sector organizations can begin to hear the experiences of a variety of individuals within our workplaces instead of a few.
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publisher University of Minnesota Libraries Publishing
record_format Article
series Journal of Social Equity and Public Administration
spelling doaj-art-85dcf3f8017b4d11b868d73e04b3d1142025-08-20T03:33:21ZengUniversity of Minnesota Libraries PublishingJournal of Social Equity and Public Administration2832-92872025-07-013210.24926/jsepa.v3i2.6175From the Street Level: Perspectives from Women in Public Administration Sara R. Rinfret0Eric Wise1Northern Arizona UniversityNorthern Arizona University Public administration scholars have extensively examined front-line actors within state and local bureaucracies to understand how their daily interactions and perceptions effect policy implementation. This research, however, does not place a focused attention on the gender dynamics at play at the street-level. The purpose of this paper is to offer an alternative way of understanding, listening to the stories and experiences of women at the street-level. Using street-level bureaucracy and emotional labor as descriptive frameworks, qualitative themes are detected from the interviews of 32 women who work for an Arizona state or local agency. The findings from this analysis offer important insights, demonstrating how public sector organizations can begin to hear the experiences of a variety of individuals within our workplaces instead of a few. https://jsepajournal.org/index.php/jsepa/article/view/6175women emotional laborqualitative interviewsgender norms
spellingShingle Sara R. Rinfret
Eric Wise
From the Street Level: Perspectives from Women in Public Administration
Journal of Social Equity and Public Administration
women emotional labor
qualitative interviews
gender norms
title From the Street Level: Perspectives from Women in Public Administration
title_full From the Street Level: Perspectives from Women in Public Administration
title_fullStr From the Street Level: Perspectives from Women in Public Administration
title_full_unstemmed From the Street Level: Perspectives from Women in Public Administration
title_short From the Street Level: Perspectives from Women in Public Administration
title_sort from the street level perspectives from women in public administration
topic women emotional labor
qualitative interviews
gender norms
url https://jsepajournal.org/index.php/jsepa/article/view/6175
work_keys_str_mv AT sararrinfret fromthestreetlevelperspectivesfromwomeninpublicadministration
AT ericwise fromthestreetlevelperspectivesfromwomeninpublicadministration