Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance
Many studies have explored corporate social responsibility (CSR) outcomes in different contexts, but few empirically examine its effects on brand reputation, employer branding, and performance, considering employees' perspectives, particularly in banking. Consequently, this study aims to examin...
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| Format: | Article |
| Language: | English |
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University of the Algarve - ESGHT - CIEO
2024-10-01
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| Series: | Tourism & Management Studies |
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| Online Access: | https://www.tmstudies.net/index.php/ectms/article/view/2171 |
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| author | Shaista Kamal Khan Anji Benhamed Mohammad Soliman Gamal S. A. Khalifa |
| author_facet | Shaista Kamal Khan Anji Benhamed Mohammad Soliman Gamal S. A. Khalifa |
| author_sort | Shaista Kamal Khan |
| collection | DOAJ |
| description | Many studies have explored corporate social responsibility (CSR) outcomes in different contexts, but few empirically examine its effects on brand reputation, employer branding, and performance, considering employees' perspectives, particularly in banking. Consequently, this study aims to examine how employees’ perceptions of CSR influence brand reputation, employer branding, and performance in the banking sector, highlighting the mediating role of brand reputation. A quantitative approach was applied using a questionnaire to collect data from employees working in different banks in Pakistan. 254 responses were collected and analysed using PLS-SEM. The findings indicated that CRS positively and significantly impacts brand reputation, employer branding, and performance. Both employer branding and performance are significantly affected by brand reputation, which in turn has a substantial intervening role in the connections between CRS and employer branding and performance. This study contributes to the extant literature on CRS within the banking sector. It provides practical contributions for managers and concerned stakeholders to better understand the consequences of CSR. Limitations and directions for further research are also provided. |
| format | Article |
| id | doaj-art-846af3b369ad47879109d6452cd05626 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | University of the Algarve - ESGHT - CIEO |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-846af3b369ad47879109d6452cd056262025-01-08T14:36:39ZengUniversity of the Algarve - ESGHT - CIEOTourism & Management Studies2182-84662024-10-012047384Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance Shaista Kamal Khan0Anji Benhamed 1Mohammad Soliman 2Gamal S. A. Khalifa 3Bahria University Karachi Campus, Pakistan Higher Colleges of Technology, AAWC, Al Ain, Abu Dhabi, UAE Sultan Qaboos University, College of Economics and Political Science, Marketing Department, Oman Higher Colleges of Technology, AAWC, Al Ain, Abu Dhabi, UAE; and Faculty of Tourism & Hotels, Fayoum University, Egypt Many studies have explored corporate social responsibility (CSR) outcomes in different contexts, but few empirically examine its effects on brand reputation, employer branding, and performance, considering employees' perspectives, particularly in banking. Consequently, this study aims to examine how employees’ perceptions of CSR influence brand reputation, employer branding, and performance in the banking sector, highlighting the mediating role of brand reputation. A quantitative approach was applied using a questionnaire to collect data from employees working in different banks in Pakistan. 254 responses were collected and analysed using PLS-SEM. The findings indicated that CRS positively and significantly impacts brand reputation, employer branding, and performance. Both employer branding and performance are significantly affected by brand reputation, which in turn has a substantial intervening role in the connections between CRS and employer branding and performance. This study contributes to the extant literature on CRS within the banking sector. It provides practical contributions for managers and concerned stakeholders to better understand the consequences of CSR. Limitations and directions for further research are also provided.https://www.tmstudies.net/index.php/ectms/article/view/2171corporate social responsibilityemployer brandbrand performancecorporate reputationengaged workforce |
| spellingShingle | Shaista Kamal Khan Anji Benhamed Mohammad Soliman Gamal S. A. Khalifa Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance Tourism & Management Studies corporate social responsibility employer brand brand performance corporate reputation engaged workforce |
| title | Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance |
| title_full | Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance |
| title_fullStr | Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance |
| title_full_unstemmed | Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance |
| title_short | Understanding corporate social responsibility’s influence on brand reputation, employer branding, and performance |
| title_sort | understanding corporate social responsibility s influence on brand reputation employer branding and performance |
| topic | corporate social responsibility employer brand brand performance corporate reputation engaged workforce |
| url | https://www.tmstudies.net/index.php/ectms/article/view/2171 |
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