Analysis of User Satisfaction Levels for X Mobile Application in Pekanbaru using End-User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) Methods

Analysis of User Satisfaction Levels for X Mobile Application in Pekanbaru using End-User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) Methods

Mobile X is a digital innovation in banking transactions, combining mobile banking, internet banking, and e-money functions into a single platform. However, Mobile X faces several usage challenges that lead to user dissatisfaction. Therefore, an analysis of user satisfaction is essential to improve...

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Bibliographic Details
Main Authors: Febiola Siska Butar Butar, Zarnelly Zarnelly, Muhammad Jazman, Rice Novita, Arif Marsal
Format: Article
Language:Indonesian
Published: Islamic University of Indragiri 2025-01-01
Series:Sistemasi: Jurnal Sistem Informasi
Subjects:
eucs, user satisfaction, loyalty, mobile banking, tam
Online Access:https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4851
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