Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations

Abstract Background While telehealth may offer promise for accessible, efficient palliative care delivery, leveraging telehealth technologies as an opportunity to better understand and advance the science of palliative care communication has been less well explored. Without identifying solutions to...

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Main Authors: Elise C. Tarbi, Susanna L. Schuler, Natalie Ambrose, Rebecca N. Hutchinson, Maija Reblin, Katharine L. Cheung
Format: Article
Language:English
Published: BMC 2025-03-01
Series:BMC Palliative Care
Subjects:
Online Access:https://doi.org/10.1186/s12904-025-01700-x
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author Elise C. Tarbi
Susanna L. Schuler
Natalie Ambrose
Rebecca N. Hutchinson
Maija Reblin
Katharine L. Cheung
author_facet Elise C. Tarbi
Susanna L. Schuler
Natalie Ambrose
Rebecca N. Hutchinson
Maija Reblin
Katharine L. Cheung
author_sort Elise C. Tarbi
collection DOAJ
description Abstract Background While telehealth may offer promise for accessible, efficient palliative care delivery, leveraging telehealth technologies as an opportunity to better understand and advance the science of palliative care communication has been less well explored. Without identifying solutions to overcome challenges to conducting research in the virtual environment, we are unable to conduct the foundational work to offer evidence-based recommendations for high-quality telehealth, particularly in the context of palliative care. Our objective is to highlight methodological challenges in the use of telehealth for the study of palliative care communication and share lessons learned from using these methods. Methods This paper is the result of a reflective process and experience across three ongoing observational communication research studies focused on the use of telehealth during serious illness. These research datasets have been collected from multiple sites and represent rural and urban telehealth palliative care consultations for patients receiving dialysis (n = 34), patients with cancer (n = 13), and seriously ill, home-bound patients (n = 9). We illustrate challenges, insights, and recommendations with case studies from these studies. Results We identify key challenges, and offer recommendations to address them, in telehealth palliative care communication research. Key insights fall within three themes: 1) addressing accessibility barriers to enrollment in telehealth research; 2) technical considerations regarding how software and hardware choices have implications for data collection and analysis; and 3) ethical considerations regarding the nuances of consent and privacy in telehealth encounters. Conclusions Overall, our approach demonstrates possibilities for the use of telehealth to study palliative care communication and provides a “how-to” example for unique telehealth considerations from data collection through analysis. These strategies can facilitate success with large-scale health communication research studies in the telehealth context.
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spelling doaj-art-7e5b3b7e6ef44d45bc7d035b59a4e80c2025-08-20T02:11:43ZengBMCBMC Palliative Care1472-684X2025-03-0124111110.1186/s12904-025-01700-xTelehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendationsElise C. Tarbi0Susanna L. Schuler1Natalie Ambrose2Rebecca N. Hutchinson3Maija Reblin4Katharine L. Cheung5Department of Nursing, University of VermontLarner College of Medicine, University of VermontDepartment of Nursing, University of VermontCenter for Interdisciplinary Population and Health Research, Mainehealth Institute for ResearchDepartment of Family Medicine, Vermont Conversation Lab, University of VermontDepartment of Family Medicine, Vermont Conversation Lab, University of VermontAbstract Background While telehealth may offer promise for accessible, efficient palliative care delivery, leveraging telehealth technologies as an opportunity to better understand and advance the science of palliative care communication has been less well explored. Without identifying solutions to overcome challenges to conducting research in the virtual environment, we are unable to conduct the foundational work to offer evidence-based recommendations for high-quality telehealth, particularly in the context of palliative care. Our objective is to highlight methodological challenges in the use of telehealth for the study of palliative care communication and share lessons learned from using these methods. Methods This paper is the result of a reflective process and experience across three ongoing observational communication research studies focused on the use of telehealth during serious illness. These research datasets have been collected from multiple sites and represent rural and urban telehealth palliative care consultations for patients receiving dialysis (n = 34), patients with cancer (n = 13), and seriously ill, home-bound patients (n = 9). We illustrate challenges, insights, and recommendations with case studies from these studies. Results We identify key challenges, and offer recommendations to address them, in telehealth palliative care communication research. Key insights fall within three themes: 1) addressing accessibility barriers to enrollment in telehealth research; 2) technical considerations regarding how software and hardware choices have implications for data collection and analysis; and 3) ethical considerations regarding the nuances of consent and privacy in telehealth encounters. Conclusions Overall, our approach demonstrates possibilities for the use of telehealth to study palliative care communication and provides a “how-to” example for unique telehealth considerations from data collection through analysis. These strategies can facilitate success with large-scale health communication research studies in the telehealth context.https://doi.org/10.1186/s12904-025-01700-xCommunicationPalliative careTelehealthTelepalliative careMethodology
spellingShingle Elise C. Tarbi
Susanna L. Schuler
Natalie Ambrose
Rebecca N. Hutchinson
Maija Reblin
Katharine L. Cheung
Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
BMC Palliative Care
Communication
Palliative care
Telehealth
Telepalliative care
Methodology
title Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
title_full Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
title_fullStr Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
title_full_unstemmed Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
title_short Telehealth for the study of palliative care communication: opportunities, methodological challenges, and recommendations
title_sort telehealth for the study of palliative care communication opportunities methodological challenges and recommendations
topic Communication
Palliative care
Telehealth
Telepalliative care
Methodology
url https://doi.org/10.1186/s12904-025-01700-x
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AT natalieambrose telehealthforthestudyofpalliativecarecommunicationopportunitiesmethodologicalchallengesandrecommendations
AT rebeccanhutchinson telehealthforthestudyofpalliativecarecommunicationopportunitiesmethodologicalchallengesandrecommendations
AT maijareblin telehealthforthestudyofpalliativecarecommunicationopportunitiesmethodologicalchallengesandrecommendations
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