A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish
This paper introduces the DiaBiz corpus (Pęzik et al., 2022) – a spoken corpus of call-centre dialogues in Polish – and discusses the findings of a reception experiment (N=100) exploring some of the characteristics of the language data in the corpus. Given that the conversations were recorded speci...
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| Format: | Article |
| Language: | English |
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Asociación Europea de Lenguas para Fines Específicos
2024-12-01
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| Series: | Ibérica |
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| Online Access: | https://revistaiberica.org/index.php/iberica/article/view/915 |
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| author | Mikołaj Deckert Anna Cichosz |
| author_facet | Mikołaj Deckert Anna Cichosz |
| author_sort | Mikołaj Deckert |
| collection | DOAJ |
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This paper introduces the DiaBiz corpus (Pęzik et al., 2022) – a spoken corpus of call-centre dialogues in Polish – and discusses the findings of a reception experiment (N=100) exploring some of the characteristics of the language data in the corpus. Given that the conversations were recorded specifically for the corpus rather than being authentic exchanges extracted from real-life business contexts, we first offer evidence on how the DiaBiz dialogues are experienced and evaluated by language users along a range of reception parameters: cognitive load, absorption, comprehension as well as naturalness. The second main aim is to further nuance the account by comparing the experience of listening to the recordings of DiaBiz dialogues vs. reading their transcripts.
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| format | Article |
| id | doaj-art-7dc98d46d2bd469cbfdd224b8b1004b9 |
| institution | OA Journals |
| issn | 1139-7241 2340-2784 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Asociación Europea de Lenguas para Fines Específicos |
| record_format | Article |
| series | Ibérica |
| spelling | doaj-art-7dc98d46d2bd469cbfdd224b8b1004b92025-08-20T02:34:53ZengAsociación Europea de Lenguas para Fines EspecíficosIbérica1139-72412340-27842024-12-014810.17398/2340-2784.48.43A reception perspective on client-agent interactions in the DiaBiz corpus of spoken PolishMikołaj Deckert0Anna Cichosz1University of LodzUniversity of Lodz This paper introduces the DiaBiz corpus (Pęzik et al., 2022) – a spoken corpus of call-centre dialogues in Polish – and discusses the findings of a reception experiment (N=100) exploring some of the characteristics of the language data in the corpus. Given that the conversations were recorded specifically for the corpus rather than being authentic exchanges extracted from real-life business contexts, we first offer evidence on how the DiaBiz dialogues are experienced and evaluated by language users along a range of reception parameters: cognitive load, absorption, comprehension as well as naturalness. The second main aim is to further nuance the account by comparing the experience of listening to the recordings of DiaBiz dialogues vs. reading their transcripts. https://revistaiberica.org/index.php/iberica/article/view/915call-centre dialoguesPolishreception experimentspoken corpus |
| spellingShingle | Mikołaj Deckert Anna Cichosz A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish Ibérica call-centre dialogues Polish reception experiment spoken corpus |
| title | A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish |
| title_full | A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish |
| title_fullStr | A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish |
| title_full_unstemmed | A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish |
| title_short | A reception perspective on client-agent interactions in the DiaBiz corpus of spoken Polish |
| title_sort | reception perspective on client agent interactions in the diabiz corpus of spoken polish |
| topic | call-centre dialogues Polish reception experiment spoken corpus |
| url | https://revistaiberica.org/index.php/iberica/article/view/915 |
| work_keys_str_mv | AT mikołajdeckert areceptionperspectiveonclientagentinteractionsinthediabizcorpusofspokenpolish AT annacichosz areceptionperspectiveonclientagentinteractionsinthediabizcorpusofspokenpolish AT mikołajdeckert receptionperspectiveonclientagentinteractionsinthediabizcorpusofspokenpolish AT annacichosz receptionperspectiveonclientagentinteractionsinthediabizcorpusofspokenpolish |