Ombudsman: evaluating the access to health services
This study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising fro...
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| Format: | Article |
| Language: | English |
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Universidade Federal do Ceará
2012-06-01
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| Series: | Rev Rene |
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| Online Access: | https://periodicos.ufc.br/rene/article/view/3995 |
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| _version_ | 1849229813860007936 |
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| author | Luciana Rocha de Oliveira Nardo Carmen Maria Casquel Monti Juliani |
| author_facet | Luciana Rocha de Oliveira Nardo Carmen Maria Casquel Monti Juliani |
| author_sort | Luciana Rocha de Oliveira Nardo |
| collection | DOAJ |
| description | This study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising from the core network. The results showed that the largest number of complaints is related to the pent-up demand for medical specializations, followed by the poor service of Primary Care, the lack of medicine and the pent-up demand examinations. We deepened the analysis of complaints regarding the difficulty of access to medical specializations being: 62.0% originated from Basic Health Units, 66.4% of users were allowed access after the claim; 69.0% received feedback and 45.4% of the registers were not in the evaluation of the Coordination of Primary Care. It is known that the ombudsman is a |
| format | Article |
| id | doaj-art-7d6d9d7c5dec4c459d623656aa026cd4 |
| institution | Kabale University |
| issn | 1517-3852 2175-6783 |
| language | English |
| publishDate | 2012-06-01 |
| publisher | Universidade Federal do Ceará |
| record_format | Article |
| series | Rev Rene |
| spelling | doaj-art-7d6d9d7c5dec4c459d623656aa026cd42025-08-21T13:32:41ZengUniversidade Federal do CearáRev Rene1517-38522175-67832012-06-01133Ombudsman: evaluating the access to health servicesLuciana Rocha de Oliveira NardoCarmen Maria Casquel Monti JulianiThis study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising from the core network. The results showed that the largest number of complaints is related to the pent-up demand for medical specializations, followed by the poor service of Primary Care, the lack of medicine and the pent-up demand examinations. We deepened the analysis of complaints regarding the difficulty of access to medical specializations being: 62.0% originated from Basic Health Units, 66.4% of users were allowed access after the claim; 69.0% received feedback and 45.4% of the registers were not in the evaluation of the Coordination of Primary Care. It is known that the ombudsman is a https://periodicos.ufc.br/rene/article/view/3995Health Services AccessibilityHealth CareHealth Services EvaluationHealth Services Needs And DemandPatient Advocacy. |
| spellingShingle | Luciana Rocha de Oliveira Nardo Carmen Maria Casquel Monti Juliani Ombudsman: evaluating the access to health services Rev Rene Health Services Accessibility Health Care Health Services Evaluation Health Services Needs And Demand Patient Advocacy. |
| title | Ombudsman: evaluating the access to health services |
| title_full | Ombudsman: evaluating the access to health services |
| title_fullStr | Ombudsman: evaluating the access to health services |
| title_full_unstemmed | Ombudsman: evaluating the access to health services |
| title_short | Ombudsman: evaluating the access to health services |
| title_sort | ombudsman evaluating the access to health services |
| topic | Health Services Accessibility Health Care Health Services Evaluation Health Services Needs And Demand Patient Advocacy. |
| url | https://periodicos.ufc.br/rene/article/view/3995 |
| work_keys_str_mv | AT lucianarochadeoliveiranardo ombudsmanevaluatingtheaccesstohealthservices AT carmenmariacasquelmontijuliani ombudsmanevaluatingtheaccesstohealthservices |