THE INFLUENCE OF CUSTOMER INCIVILITY ON HOTEL FRONTLINE EMPLOYEES' RESPONSES AND SERVICE SABOTAGE: DOES CO-WORKER SUPPORT MATTER?
Customer incivility poses a difficulty for service industries since employees' negative responses to such customers may threaten the organization's success. Service industries implement stringent display guidelines and keep an eye on how Frontline Employees' Responses (FLEs) engage...
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| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Editura Universităţii din Oradea
2025-01-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | https://gtg.webhost.uoradea.ro/PDF/GTG-1-2025/gtg.58108-1393.pdf |
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