PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA
Psychological resilience is the state of being able to exhibit the demanded/expected positive behaviour when the individual is faced with difficulties. In the tourism sector where intensive labour is involved, the psychological resilience of the employees who provide the service directly to the cust...
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| Format: | Article |
| Language: | English |
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Mehmet Akif Ersoy University
2021-11-01
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| Series: | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
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| Online Access: | https://dergipark.org.tr/en/download/article-file/1908115 |
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| author | Birgül Aydın Emre Ozan Aksöz Esin Yücel |
| author_facet | Birgül Aydın Emre Ozan Aksöz Esin Yücel |
| author_sort | Birgül Aydın |
| collection | DOAJ |
| description | Psychological resilience is the state of being able to exhibit the demanded/expected positive behaviour when the individual is faced with difficulties. In the tourism sector where intensive labour is involved, the psychological resilience of the employees who provide the service directly to the customer against the intensive working conditions remains crucial. The aim of this study is to determine whether psychological resilience levels of accommodation workers differ according to demographic characteristics and job characteristics. The population of the research consists of the employees of five-star hotel businesses in Antalya. In the research, two-part questionnaire was used to determine the individual characteristics of the employees and psychological resilience scale for adults (PRSA). For the evaluations made on 570 questionnaires, percentage and frequency analysis, t test, Anova tests were applied. As a result of the analysis, it was concluded that perceptions of marital status, sector experience, status, education level and income level were determinant on psychological resilience levels of employees. The contribution of this paper is that understanding the psychological state of the personnel working in tourism sector. Thereby, it will be possible to understand the importance of the human factor in tourism as a labor-intensive sector. |
| format | Article |
| id | doaj-art-7ba767f0ac83496ea2a48c6df23ccbea |
| institution | Kabale University |
| issn | 2149-1658 |
| language | English |
| publishDate | 2021-11-01 |
| publisher | Mehmet Akif Ersoy University |
| record_format | Article |
| series | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
| spelling | doaj-art-7ba767f0ac83496ea2a48c6df23ccbea2025-01-27T14:05:29ZengMehmet Akif Ersoy UniversityMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi2149-16582021-11-01831806182310.30798/makuiibf.978588273PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYABirgül Aydın0https://orcid.org/0000-0003-3459-2385Emre Ozan Aksöz1https://orcid.org/0000-0002-4109-8847Esin Yücel2https://orcid.org/0000-0003-1371-8911DOĞUŞ ÜNİVERSİTESİANADOLU ÜNİVERSİTESİAKDENİZ ÜNİVERSİTESİPsychological resilience is the state of being able to exhibit the demanded/expected positive behaviour when the individual is faced with difficulties. In the tourism sector where intensive labour is involved, the psychological resilience of the employees who provide the service directly to the customer against the intensive working conditions remains crucial. The aim of this study is to determine whether psychological resilience levels of accommodation workers differ according to demographic characteristics and job characteristics. The population of the research consists of the employees of five-star hotel businesses in Antalya. In the research, two-part questionnaire was used to determine the individual characteristics of the employees and psychological resilience scale for adults (PRSA). For the evaluations made on 570 questionnaires, percentage and frequency analysis, t test, Anova tests were applied. As a result of the analysis, it was concluded that perceptions of marital status, sector experience, status, education level and income level were determinant on psychological resilience levels of employees. The contribution of this paper is that understanding the psychological state of the personnel working in tourism sector. Thereby, it will be possible to understand the importance of the human factor in tourism as a labor-intensive sector.https://dergipark.org.tr/en/download/article-file/1908115turizmpsikolojipsikolojik dayanıklılıkantalya.tourismpsychologypsychological resilienceantalya. |
| spellingShingle | Birgül Aydın Emre Ozan Aksöz Esin Yücel PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi turizm psikoloji psikolojik dayanıklılık antalya. tourism psychology psychological resilience antalya. |
| title | PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA |
| title_full | PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA |
| title_fullStr | PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA |
| title_full_unstemmed | PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA |
| title_short | PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA |
| title_sort | psychological resilience of tourism workers the case of antalya |
| topic | turizm psikoloji psikolojik dayanıklılık antalya. tourism psychology psychological resilience antalya. |
| url | https://dergipark.org.tr/en/download/article-file/1908115 |
| work_keys_str_mv | AT birgulaydın psychologicalresilienceoftourismworkersthecaseofantalya AT emreozanaksoz psychologicalresilienceoftourismworkersthecaseofantalya AT esinyucel psychologicalresilienceoftourismworkersthecaseofantalya |