Offering Effective Approaches to Implementation of Electronic Customer Relationship Management by the University of Applied Science and Technology (Case Study: the University of Applied Science and Technology, Unit 20, Tehran)
Universities and institutions which plan to use electronic customer relation management system (e-CRM) first need to first measure the effective factors affecting the system’s implementation so that they'll be able to provide a transparent system in order to satisfy the students and help them m...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Qom
2020-03-01
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| Series: | مدیریت مهندسی و رایانش نرم |
| Subjects: | |
| Online Access: | https://jemsc.qom.ac.ir/article_1069_e1362aec257a37b433651c88710739c4.pdf |
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