Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction

This study introduces FRIDA, a novel framework that integrates Requirements Engineering (RE) and DevOps practices into Robotic Process Automation (RPA), with a focus on optimizing human–computer interaction (HCI). The framework was designed using the PICO (Population, Intervention, Comparison, and O...

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Main Authors: Leonel Patrício, Leonilde Varela, Zilda Silveira
Format: Article
Language:English
Published: MDPI AG 2025-03-01
Series:Applied Sciences
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Online Access:https://www.mdpi.com/2076-3417/15/7/3485
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author Leonel Patrício
Leonilde Varela
Zilda Silveira
author_facet Leonel Patrício
Leonilde Varela
Zilda Silveira
author_sort Leonel Patrício
collection DOAJ
description This study introduces FRIDA, a novel framework that integrates Requirements Engineering (RE) and DevOps practices into Robotic Process Automation (RPA), with a focus on optimizing human–computer interaction (HCI). The framework was designed using the PICO (Population, Intervention, Comparison, and Outcome) methodology and evaluated through a case study in an automation-driven department. Key results include an 83% reduction in processing time, an 81.25% decrease in error rates, and an 80% reduction in manual tasks, alongside improved compliance and scalability. The integration of RE and DevOps ensures a structured approach to requirement management and continuous delivery, while the emphasis on HCI enhances user-friendliness and adoption. FRIDA represents a significant advancement in RPA development, offering a robust, user-centric solution for optimizing automated processes. Future research should explore its application across diverse industries and the integration of advanced technologies like AI and machine learning to further enhance RPA capabilities.
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spelling doaj-art-79adb9d779194c6bbdfc63043cbd271a2025-08-20T03:06:20ZengMDPI AGApplied Sciences2076-34172025-03-01157348510.3390/app15073485Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer InteractionLeonel Patrício0Leonilde Varela1Zilda Silveira2Department of Production and Systems, Algoritmi/LASI, University of Minho, 4804-533 Guimarães, PortugalDepartment of Production and Systems, Algoritmi/LASI, University of Minho, 4804-533 Guimarães, PortugalDepartment of Mechanical Engineering, Sao Carlos School of Engineering, University of Sao Paulo, Sao Paulo 13566-590, BrazilThis study introduces FRIDA, a novel framework that integrates Requirements Engineering (RE) and DevOps practices into Robotic Process Automation (RPA), with a focus on optimizing human–computer interaction (HCI). The framework was designed using the PICO (Population, Intervention, Comparison, and Outcome) methodology and evaluated through a case study in an automation-driven department. Key results include an 83% reduction in processing time, an 81.25% decrease in error rates, and an 80% reduction in manual tasks, alongside improved compliance and scalability. The integration of RE and DevOps ensures a structured approach to requirement management and continuous delivery, while the emphasis on HCI enhances user-friendliness and adoption. FRIDA represents a significant advancement in RPA development, offering a robust, user-centric solution for optimizing automated processes. Future research should explore its application across diverse industries and the integration of advanced technologies like AI and machine learning to further enhance RPA capabilities.https://www.mdpi.com/2076-3417/15/7/3485RPAHCIautomation lifecycleFRIDA
spellingShingle Leonel Patrício
Leonilde Varela
Zilda Silveira
Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
Applied Sciences
RPA
HCI
automation lifecycle
FRIDA
title Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
title_full Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
title_fullStr Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
title_full_unstemmed Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
title_short Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction
title_sort framework for integrating requirements engineering and devops practices in robotic process automation with a focus on optimizing human computer interaction
topic RPA
HCI
automation lifecycle
FRIDA
url https://www.mdpi.com/2076-3417/15/7/3485
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AT zildasilveira frameworkforintegratingrequirementsengineeringanddevopspracticesinroboticprocessautomationwithafocusonoptimizinghumancomputerinteraction