Evolution of Servitization: new business model opportunities

The concept of Servitization has been constantly developing since its outset, but in the last decade due to the irruption of Industry 4.0, the complexity of the concept and its typologies of value propositions have evolved considerably, opening up endless opportunities. In this sense, the main objec...

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Main Authors: Aitor Ruiz de la Torre, David Sanchez
Format: Article
Language:English
Published: Universitat Politècnica de València 2022-01-01
Series:International Journal of Production Management and Engineering
Subjects:
Online Access:https://polipapers.upv.es/index.php/IJPME/article/view/16719
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author Aitor Ruiz de la Torre
David Sanchez
author_facet Aitor Ruiz de la Torre
David Sanchez
author_sort Aitor Ruiz de la Torre
collection DOAJ
description The concept of Servitization has been constantly developing since its outset, but in the last decade due to the irruption of Industry 4.0, the complexity of the concept and its typologies of value propositions have evolved considerably, opening up endless opportunities. In this sense, the main objective of this research is to show a summary review of the evolution of Servitization since its beginnings and the new typologies that are emerging due to the digitalization that arises through Industry 4.0. For this purpose, a systematic review of the leading databases in the field of services has been conducted. The results of the literature review show the potential of Servitization and the need to understand each reality in order to adapt to new capabilities that help the companies who become service-oriented benefit from major advantages. Ultimately, it can be concluded that, in the short term, Industry 4.0 and its new business models are the key, however, Servitization will continue to evolve to a point where all organizations will need to adapt to new trends.
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publisher Universitat Politècnica de València
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spelling doaj-art-798cc7aa38a840ef971cbf8b874e62ff2025-08-20T02:58:44ZengUniversitat Politècnica de ValènciaInternational Journal of Production Management and Engineering2340-48762022-01-01101779010.4995/ijpme.2022.167199235Evolution of Servitization: new business model opportunitiesAitor Ruiz de la Torre0David Sanchez1University of the Basque Country EHU/UPVMondragon UniversityThe concept of Servitization has been constantly developing since its outset, but in the last decade due to the irruption of Industry 4.0, the complexity of the concept and its typologies of value propositions have evolved considerably, opening up endless opportunities. In this sense, the main objective of this research is to show a summary review of the evolution of Servitization since its beginnings and the new typologies that are emerging due to the digitalization that arises through Industry 4.0. For this purpose, a systematic review of the leading databases in the field of services has been conducted. The results of the literature review show the potential of Servitization and the need to understand each reality in order to adapt to new capabilities that help the companies who become service-oriented benefit from major advantages. Ultimately, it can be concluded that, in the short term, Industry 4.0 and its new business models are the key, however, Servitization will continue to evolve to a point where all organizations will need to adapt to new trends.https://polipapers.upv.es/index.php/IJPME/article/view/16719servitizationservice business modelindustry 4.0digitalizationservice oriented
spellingShingle Aitor Ruiz de la Torre
David Sanchez
Evolution of Servitization: new business model opportunities
International Journal of Production Management and Engineering
servitization
service business model
industry 4.0
digitalization
service oriented
title Evolution of Servitization: new business model opportunities
title_full Evolution of Servitization: new business model opportunities
title_fullStr Evolution of Servitization: new business model opportunities
title_full_unstemmed Evolution of Servitization: new business model opportunities
title_short Evolution of Servitization: new business model opportunities
title_sort evolution of servitization new business model opportunities
topic servitization
service business model
industry 4.0
digitalization
service oriented
url https://polipapers.upv.es/index.php/IJPME/article/view/16719
work_keys_str_mv AT aitorruizdelatorre evolutionofservitizationnewbusinessmodelopportunities
AT davidsanchez evolutionofservitizationnewbusinessmodelopportunities