ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA
The purpose of this study is to examine and determine the hotel guests’ perception, experience and satisfaction of waiting for service. This study proposes that there is a significant effect of guests’ perception and experience on their satisfaction of waiting for hotel services. For this purpose, a...
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| Format: | Article |
| Language: | English |
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University of Agricultural Sciences and Veterinary Medicine, Bucharest
2019-01-01
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| Series: | Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development |
| Online Access: | https://managementjournal.usamv.ro/pdf/vol.19_3/Art1.pdf |
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| _version_ | 1849692534701293568 |
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| author | Olaoluwa Ayodeji ADEBAYO |
| author_facet | Olaoluwa Ayodeji ADEBAYO |
| author_sort | Olaoluwa Ayodeji ADEBAYO |
| collection | DOAJ |
| description | The purpose of this study is to examine and determine the hotel guests’ perception, experience and satisfaction of waiting for service. This study proposes that there is a significant effect of guests’ perception and experience on their satisfaction of waiting for hotel services. For this purpose, a detailed literature review was examined. Furthermore, 245 questionnaire was applied to 7 hotels guests above the age of 18 in Ado-Ekiti, Nigeria through a simple random sample selection technique to test their perception, experience and satisfaction of waiting for hotel services scales. Variables related to the survey participants and their relation to each other were tested by linear regression analysis and it was understood that there was a significant relationship between these factors. According to the result of linear regression analysis, it was observed that there was a significant positive relationship between guests' satisfaction vis-à-vis their perception (β=0.677) and experience (β=0.253) of waiting for service. |
| format | Article |
| id | doaj-art-794ece6f8e964e1fb3d6d27bdfa68291 |
| institution | DOAJ |
| issn | 2284-7995 2285-3952 |
| language | English |
| publishDate | 2019-01-01 |
| publisher | University of Agricultural Sciences and Veterinary Medicine, Bucharest |
| record_format | Article |
| series | Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development |
| spelling | doaj-art-794ece6f8e964e1fb3d6d27bdfa682912025-08-20T03:20:40ZengUniversity of Agricultural Sciences and Veterinary Medicine, BucharestScientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development2284-79952285-39522019-01-0119315201893ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIAOlaoluwa Ayodeji ADEBAYOThe purpose of this study is to examine and determine the hotel guests’ perception, experience and satisfaction of waiting for service. This study proposes that there is a significant effect of guests’ perception and experience on their satisfaction of waiting for hotel services. For this purpose, a detailed literature review was examined. Furthermore, 245 questionnaire was applied to 7 hotels guests above the age of 18 in Ado-Ekiti, Nigeria through a simple random sample selection technique to test their perception, experience and satisfaction of waiting for hotel services scales. Variables related to the survey participants and their relation to each other were tested by linear regression analysis and it was understood that there was a significant relationship between these factors. According to the result of linear regression analysis, it was observed that there was a significant positive relationship between guests' satisfaction vis-à-vis their perception (β=0.677) and experience (β=0.253) of waiting for service.https://managementjournal.usamv.ro/pdf/vol.19_3/Art1.pdf |
| spellingShingle | Olaoluwa Ayodeji ADEBAYO ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development |
| title | ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA |
| title_full | ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA |
| title_fullStr | ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA |
| title_full_unstemmed | ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA |
| title_short | ORGANISATIONAL SUPPORT AND COMMITMENT ON EMPLOYEES' JOB SATISFACTION OF FORESTRY RESEARCH INSTITUTE OF NIGERIA |
| title_sort | organisational support and commitment on employees job satisfaction of forestry research institute of nigeria |
| url | https://managementjournal.usamv.ro/pdf/vol.19_3/Art1.pdf |
| work_keys_str_mv | AT olaoluwaayodejiadebayo organisationalsupportandcommitmentonemployeesjobsatisfactionofforestryresearchinstituteofnigeria |