Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises
Digital transformation (DT) is crucial for improving telecommunications efficiency and competitiveness. This study examines the role of change leadership in driving successful DT in Vietnamese telecommunication enterprises, focusing on its impact on employee engagement, employee commitment, DT commu...
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| Format: | Article |
| Language: | English |
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Ital Publication
2025-06-01
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| Series: | HighTech and Innovation Journal |
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| Online Access: | https://hightechjournal.org/index.php/HIJ/article/view/1166 |
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| author | Thi Thanh Hong Pham Thi Thu Thuy Nguyen Thu Thuy Trinh Minh Hoang Pham Tran Thi Bich Ngoc |
| author_facet | Thi Thanh Hong Pham Thi Thu Thuy Nguyen Thu Thuy Trinh Minh Hoang Pham Tran Thi Bich Ngoc |
| author_sort | Thi Thanh Hong Pham |
| collection | DOAJ |
| description | Digital transformation (DT) is crucial for improving telecommunications efficiency and competitiveness. This study examines the role of change leadership in driving successful DT in Vietnamese telecommunication enterprises, focusing on its impact on employee engagement, employee commitment, DT communication, and DT capacity. A mixed-methods approach was employed, combining qualitative insights with quantitative data from surveys of management personnel overseeing digital transformation projects. Data were analyzed to assess direct and indirect relationships using structural equation modeling. The results indicate that change leadership is a significant driver of DT success with the strongest direct effect on employee commitment. Additionally, employee commitment and digital transformation communication positively influence success through their indirect effects on an enterprise’s DT capacity. Leadership plays a critical role in fostering commitment and aligning effort with DT goals. This study introduces a novel paradigm illustrating the interplay of various interrelated factors influencing the effectiveness of digital transformation, distinguishing it from previous studies that examined these factors in isolation. This approach provides novel insights, especially regarding Vietnamese telecommunications, a domain inadequately examined in previous studies on leadership-driven digital transformation initiatives.
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| format | Article |
| id | doaj-art-7934732d19dd4e9f844addbfbb0eaf05 |
| institution | DOAJ |
| issn | 2723-9535 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Ital Publication |
| record_format | Article |
| series | HighTech and Innovation Journal |
| spelling | doaj-art-7934732d19dd4e9f844addbfbb0eaf052025-08-20T02:49:50ZengItal PublicationHighTech and Innovation Journal2723-95352025-06-016210.28991/HIJ-2025-06-02-01Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications EnterprisesThi Thanh Hong Pham0https://orcid.org/0000-0002-6299-6347Thi Thu Thuy Nguyen1https://orcid.org/0009-0000-6548-4817Thu Thuy Trinh2https://orcid.org/0000-0001-8031-3653Minh Hoang Pham3https://orcid.org/0000-0002-2717-2721Tran Thi Bich Ngoc4https://orcid.org/0000-0003-2184-3907School of Economics and Management, Hanoi University of Science and Technology, Hanoi, 100000School of Economics and Management, Hanoi University of Science and Technology, Hanoi, 100000School of Economics and Management, Hanoi University of Science and Technology, Hanoi, 100000School of Economics and Management, Hanoi University of Science and Technology, Hanoi, 100000School of Economics and Management, Hanoi University of Science and Technology, Hanoi, 100000Digital transformation (DT) is crucial for improving telecommunications efficiency and competitiveness. This study examines the role of change leadership in driving successful DT in Vietnamese telecommunication enterprises, focusing on its impact on employee engagement, employee commitment, DT communication, and DT capacity. A mixed-methods approach was employed, combining qualitative insights with quantitative data from surveys of management personnel overseeing digital transformation projects. Data were analyzed to assess direct and indirect relationships using structural equation modeling. The results indicate that change leadership is a significant driver of DT success with the strongest direct effect on employee commitment. Additionally, employee commitment and digital transformation communication positively influence success through their indirect effects on an enterprise’s DT capacity. Leadership plays a critical role in fostering commitment and aligning effort with DT goals. This study introduces a novel paradigm illustrating the interplay of various interrelated factors influencing the effectiveness of digital transformation, distinguishing it from previous studies that examined these factors in isolation. This approach provides novel insights, especially regarding Vietnamese telecommunications, a domain inadequately examined in previous studies on leadership-driven digital transformation initiatives. https://hightechjournal.org/index.php/HIJ/article/view/1166Change LeadershipDigital TransformationEmployee EngagementEmployee CommitmentEnterprise CapacityTelecommunications |
| spellingShingle | Thi Thanh Hong Pham Thi Thu Thuy Nguyen Thu Thuy Trinh Minh Hoang Pham Tran Thi Bich Ngoc Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises HighTech and Innovation Journal Change Leadership Digital Transformation Employee Engagement Employee Commitment Enterprise Capacity Telecommunications |
| title | Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises |
| title_full | Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises |
| title_fullStr | Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises |
| title_full_unstemmed | Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises |
| title_short | Novel Management Model for Leveraging Leadership for Successful Digital Transformation in Telecommunications Enterprises |
| title_sort | novel management model for leveraging leadership for successful digital transformation in telecommunications enterprises |
| topic | Change Leadership Digital Transformation Employee Engagement Employee Commitment Enterprise Capacity Telecommunications |
| url | https://hightechjournal.org/index.php/HIJ/article/view/1166 |
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