MODELING CUSTOMER LIFETIME VALUE WITH MARKOV CHAIN IN THE INSURANCE INDUSTRY

In the competitive insurance industry, accurately predicting Customer Lifetime Value (CLV) is vital for sustaining long-term profitability and optimizing resource allocation. Traditional static models often fail to capture the dynamic and uncertain nature of customer behavior, which is influenced by...

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Bibliographic Details
Main Authors: Adilan Widyawan Mahdiyasa, Udjianna Sekteria Pasaribu, Kurnia Novita Sari
Format: Article
Language:English
Published: Universitas Pattimura 2025-01-01
Series:Barekeng
Subjects:
Online Access:https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/15220
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