The Effect of a Service Experience Cost on a Queueing System
In this work, the authors consider the effect of a service experience cost (SE cost) on customer behaviour in the M/M/1 queueing system. Based on customer individual equilibrium strategy, social welfare is also analyzed in unobservable and observable cases. The SE cost decreases the equilibrium join...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Wiley
2021-01-01
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| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2021/6223808 |
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