The Effect of a Service Experience Cost on a Queueing System
In this work, the authors consider the effect of a service experience cost (SE cost) on customer behaviour in the M/M/1 queueing system. Based on customer individual equilibrium strategy, social welfare is also analyzed in unobservable and observable cases. The SE cost decreases the equilibrium join...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Wiley
2021-01-01
|
| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2021/6223808 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|