The Effect of a Service Experience Cost on a Queueing System
In this work, the authors consider the effect of a service experience cost (SE cost) on customer behaviour in the M/M/1 queueing system. Based on customer individual equilibrium strategy, social welfare is also analyzed in unobservable and observable cases. The SE cost decreases the equilibrium join...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Wiley
2021-01-01
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| Series: | Discrete Dynamics in Nature and Society |
| Online Access: | http://dx.doi.org/10.1155/2021/6223808 |
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| _version_ | 1832565653211447296 |
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| author | Xuelu Zhang Qing Ma |
| author_facet | Xuelu Zhang Qing Ma |
| author_sort | Xuelu Zhang |
| collection | DOAJ |
| description | In this work, the authors consider the effect of a service experience cost (SE cost) on customer behaviour in the M/M/1 queueing system. Based on customer individual equilibrium strategy, social welfare is also analyzed in unobservable and observable cases. The SE cost decreases the equilibrium joining probability and social welfare in an unobservable case. However, there might exist multiple individual equilibrium thresholds in an observable case. Furthermore, numerical results show that the SE cost can be used as a feasible policy to make an incentive for customers and regulate the system for improved social welfare in some scenarios. |
| format | Article |
| id | doaj-art-782a19330bf041cba265978fe13f263c |
| institution | Kabale University |
| issn | 1607-887X |
| language | English |
| publishDate | 2021-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Discrete Dynamics in Nature and Society |
| spelling | doaj-art-782a19330bf041cba265978fe13f263c2025-02-03T01:07:06ZengWileyDiscrete Dynamics in Nature and Society1607-887X2021-01-01202110.1155/2021/6223808The Effect of a Service Experience Cost on a Queueing SystemXuelu Zhang0Qing Ma1School of Mathematics and StatisticsSchool of Data and Computer ScienceIn this work, the authors consider the effect of a service experience cost (SE cost) on customer behaviour in the M/M/1 queueing system. Based on customer individual equilibrium strategy, social welfare is also analyzed in unobservable and observable cases. The SE cost decreases the equilibrium joining probability and social welfare in an unobservable case. However, there might exist multiple individual equilibrium thresholds in an observable case. Furthermore, numerical results show that the SE cost can be used as a feasible policy to make an incentive for customers and regulate the system for improved social welfare in some scenarios.http://dx.doi.org/10.1155/2021/6223808 |
| spellingShingle | Xuelu Zhang Qing Ma The Effect of a Service Experience Cost on a Queueing System Discrete Dynamics in Nature and Society |
| title | The Effect of a Service Experience Cost on a Queueing System |
| title_full | The Effect of a Service Experience Cost on a Queueing System |
| title_fullStr | The Effect of a Service Experience Cost on a Queueing System |
| title_full_unstemmed | The Effect of a Service Experience Cost on a Queueing System |
| title_short | The Effect of a Service Experience Cost on a Queueing System |
| title_sort | effect of a service experience cost on a queueing system |
| url | http://dx.doi.org/10.1155/2021/6223808 |
| work_keys_str_mv | AT xueluzhang theeffectofaserviceexperiencecostonaqueueingsystem AT qingma theeffectofaserviceexperiencecostonaqueueingsystem AT xueluzhang effectofaserviceexperiencecostonaqueueingsystem AT qingma effectofaserviceexperiencecostonaqueueingsystem |