Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah
Mobile banking has been popular as banking service in a couple of years. Many banks in Indonesia have their service, which gets attention from the customers and this make customers use mobile banking service. The study aims to examine the infl uence of perceived usefulness, compatibility, relative a...
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| Format: | Article |
| Language: | English |
| Published: |
Research Center and Community Services
2018-10-01
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| Series: | Journal of Business & Banking |
| Subjects: | |
| Online Access: | https://journal.perbanas.ac.id/index.php/jbb/article/view/1515 |
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| _version_ | 1850177588290387968 |
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| author | Muhammad Zainal Musthofa Lindiawati Lindiawati |
| author_facet | Muhammad Zainal Musthofa Lindiawati Lindiawati |
| author_sort | Muhammad Zainal Musthofa |
| collection | DOAJ |
| description | Mobile banking has been popular as banking service in a couple of years. Many banks in Indonesia have their service, which gets attention from the customers and this make customers use mobile banking service. The study aims to examine the infl uence of perceived usefulness, compatibility, relative advantage, hedonic motivation, and perceived risk on the usage of mobile-banking of Bank Mandiri Surabaya by customer’s behaviour intentions. The data were collected by using questionnaires to 125 responden that use Mandiri mobile-banking. The sample was taken by using a judgement sampling. The hypotheses were analyzed using a partial least square. This research represents to perceived usefulness, compatibility, relative advantage, hedonic motivation and perceived risk. The results shows that perceived usefulness and relative advantage have positive and significant effect, a while compatibility and hedonic motivation have a positive effect but not signifi cant and last perceived risk has a signifi cant and negatif effect on behaviour intentions. |
| format | Article |
| id | doaj-art-77f2f504d22140afb4f6f972bc58cae8 |
| institution | OA Journals |
| issn | 2088-7841 2303-3460 |
| language | English |
| publishDate | 2018-10-01 |
| publisher | Research Center and Community Services |
| record_format | Article |
| series | Journal of Business & Banking |
| spelling | doaj-art-77f2f504d22140afb4f6f972bc58cae82025-08-20T02:18:57ZengResearch Center and Community ServicesJournal of Business & Banking2088-78412303-34602018-10-018112114010.14414/jbb.v8i1.1515Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabahMuhammad Zainal Musthofa0Lindiawati Lindiawati1STIE Perbanas SurabayaSTIE Perbanas SurabayaMobile banking has been popular as banking service in a couple of years. Many banks in Indonesia have their service, which gets attention from the customers and this make customers use mobile banking service. The study aims to examine the infl uence of perceived usefulness, compatibility, relative advantage, hedonic motivation, and perceived risk on the usage of mobile-banking of Bank Mandiri Surabaya by customer’s behaviour intentions. The data were collected by using questionnaires to 125 responden that use Mandiri mobile-banking. The sample was taken by using a judgement sampling. The hypotheses were analyzed using a partial least square. This research represents to perceived usefulness, compatibility, relative advantage, hedonic motivation and perceived risk. The results shows that perceived usefulness and relative advantage have positive and significant effect, a while compatibility and hedonic motivation have a positive effect but not signifi cant and last perceived risk has a signifi cant and negatif effect on behaviour intentions.https://journal.perbanas.ac.id/index.php/jbb/article/view/1515perceived usefulnesscompatibilityrealtive advantagehedonic motivationperceived riskusage and behaviour intentions |
| spellingShingle | Muhammad Zainal Musthofa Lindiawati Lindiawati Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah Journal of Business & Banking perceived usefulness compatibility realtive advantage hedonic motivation perceived risk usage and behaviour intentions |
| title | Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah |
| title_full | Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah |
| title_fullStr | Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah |
| title_full_unstemmed | Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah |
| title_short | Pengaruh kegunaan, kesesuaian, keuntungan relatif, motivasi hedonic, dan risiko yang dirasakan terhadap penggunaan mobile banking Bank Mandiri Surabaya dimediasi niat perilaku nasabah |
| title_sort | pengaruh kegunaan kesesuaian keuntungan relatif motivasi hedonic dan risiko yang dirasakan terhadap penggunaan mobile banking bank mandiri surabaya dimediasi niat perilaku nasabah |
| topic | perceived usefulness compatibility realtive advantage hedonic motivation perceived risk usage and behaviour intentions |
| url | https://journal.perbanas.ac.id/index.php/jbb/article/view/1515 |
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