Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University
This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop in...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Negeri Jakarta
2024-12-01
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| Series: | Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan |
| Subjects: | |
| Online Access: | https://journal.unj.ac.id/unj/index.php/improvement/article/view/49726 |
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