Unlocking sustainable success: the transformative impact of CSR on hotel performance

This study explores the impact of Corporate Social Responsibility (CSR) on hotel performance in Vietnam’s South-Central Coast, highlighting the role of employee engagement, corporate reputation, and pro-environmental behavior. Analyzing data from 646 hotel managers through structural equation modeli...

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Main Authors: Pham T.H Dung, Hien Thanh Hoang, Nguyen Phi Son
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Social Sciences
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23311886.2024.2392025
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author Pham T.H Dung
Hien Thanh Hoang
Nguyen Phi Son
author_facet Pham T.H Dung
Hien Thanh Hoang
Nguyen Phi Son
author_sort Pham T.H Dung
collection DOAJ
description This study explores the impact of Corporate Social Responsibility (CSR) on hotel performance in Vietnam’s South-Central Coast, highlighting the role of employee engagement, corporate reputation, and pro-environmental behavior. Analyzing data from 646 hotel managers through structural equation modeling, it finds that CSR not only directly improves performance but is also further enhanced by employee engagement and reputation, with pro-environmental behavior serving as a key moderating factor. These insights offer valuable strategies for leveraging CSR towards sustainable development and efficiency in the hospitality sector.
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institution Kabale University
issn 2331-1886
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publishDate 2024-12-01
publisher Taylor & Francis Group
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series Cogent Social Sciences
spelling doaj-art-76feba5ff9b547a5a1942f6a84f892952025-08-20T03:44:11ZengTaylor & Francis GroupCogent Social Sciences2331-18862024-12-0110110.1080/23311886.2024.2392025Unlocking sustainable success: the transformative impact of CSR on hotel performancePham T.H Dung0Hien Thanh Hoang1Nguyen Phi Son2Department of International Hotel and Restaurant, Duy Tan Hospitality and Tourism Institute, Duy Tan University, Da Nang, VietnamFPT University, Da Nang city, VietnamDuy Tan University, Da Nang, VietnamThis study explores the impact of Corporate Social Responsibility (CSR) on hotel performance in Vietnam’s South-Central Coast, highlighting the role of employee engagement, corporate reputation, and pro-environmental behavior. Analyzing data from 646 hotel managers through structural equation modeling, it finds that CSR not only directly improves performance but is also further enhanced by employee engagement and reputation, with pro-environmental behavior serving as a key moderating factor. These insights offer valuable strategies for leveraging CSR towards sustainable development and efficiency in the hospitality sector.https://www.tandfonline.com/doi/10.1080/23311886.2024.2392025Corporate performanceCSRemployee work engagementcorporate reputationpro-environmental behaviorEnvironment & Business
spellingShingle Pham T.H Dung
Hien Thanh Hoang
Nguyen Phi Son
Unlocking sustainable success: the transformative impact of CSR on hotel performance
Cogent Social Sciences
Corporate performance
CSR
employee work engagement
corporate reputation
pro-environmental behavior
Environment & Business
title Unlocking sustainable success: the transformative impact of CSR on hotel performance
title_full Unlocking sustainable success: the transformative impact of CSR on hotel performance
title_fullStr Unlocking sustainable success: the transformative impact of CSR on hotel performance
title_full_unstemmed Unlocking sustainable success: the transformative impact of CSR on hotel performance
title_short Unlocking sustainable success: the transformative impact of CSR on hotel performance
title_sort unlocking sustainable success the transformative impact of csr on hotel performance
topic Corporate performance
CSR
employee work engagement
corporate reputation
pro-environmental behavior
Environment & Business
url https://www.tandfonline.com/doi/10.1080/23311886.2024.2392025
work_keys_str_mv AT phamthdung unlockingsustainablesuccessthetransformativeimpactofcsronhotelperformance
AT hienthanhhoang unlockingsustainablesuccessthetransformativeimpactofcsronhotelperformance
AT nguyenphison unlockingsustainablesuccessthetransformativeimpactofcsronhotelperformance