Assessment of trust level based on 3d models of social relationships factors in public institutions
Trust is a key attribute of social cohesion that is a major phenomenon in social relationships. This research aims to trust levels in social relationships and understand how social relationships affect trust levels. This research uses the theory of social relationships as an understanding of th...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2025-01-01
|
| Series: | Decision Science Letters |
| Online Access: | http://www.growingscience.com/dsl/Vol14/dsl_2024_85.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Trust is a key attribute of social cohesion that is a major phenomenon in social relationships. This research aims to trust levels in social relationships and understand how social relationships affect trust levels. This research uses the theory of social relationships as an understanding of the level of trust in modern organizations, the theory of trust based on three dimensions namely trust in information, motives, and competence. Statistical descriptive qualitative research method is used as an approach supported by Delphi analysis, Analytical Hierarchy Process (AHP), and TOPSIS (Technique for Others Preference by Similarity to Ideal Solution). In identifying factors in the social relationship between policy and community, nine social relationship factors were obtained, including Communication (A1); Trust (A2); Cultural (A3); Procedural Justice (A4); Problem-Solving (A5); Transparency (A6); Engagement (A7); Collaboration (A8); Empowerment (A9). On the one hand, in the context of relative importance, the weight value at the criteria level is trust in Information (C1) (19.8%); Trust in Motives (C2) (31.2%); Trust in Competence (C3) (49%). Based on the results of the 3D trust level-based mapping analysis on social relationships, of the nine alternatives there are no factors with complete level (level 5) and Ignorance (Level 1). Overall, there are two alternative social relationship factors with high trust level (level 4), namely Trust (A2) and Collaboration (A8). These findings suggest that social relationship factors, such as trust (A2) and Collaboration (A8), play an important role in increasing the trust value of institutions related to trust from the community. |
|---|---|
| ISSN: | 1929-5804 1929-5812 |