ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE
<p>This study aims to determine the descriptive overview of the quality of education services consisting. The location of this research was at the Economics Faculty of Semarang State University, and the object of the study was student at semester VII of the Economics Faculty. The population of...
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| Format: | Article |
| Language: | English |
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Universitas Negeri Semarang
2015-03-01
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| Series: | Jurnal Dinamika Manajemen |
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| Online Access: | https://journal.unnes.ac.id/nju/index.php/jdm/article/view/4295 |
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| author | Murwatiningsih Murwatiningsih |
| author_facet | Murwatiningsih Murwatiningsih |
| author_sort | Murwatiningsih Murwatiningsih |
| collection | DOAJ |
| description | <p>This study aims to determine the descriptive overview of the quality of education services consisting. The location of this research was at the Economics Faculty of Semarang State University, and the object of the study was student at semester VII of the Economics Faculty. The population of this study was 620 students in the academic year of 2014/2015. Proportional cluster ranom sampling technique was utilized to get 186 samples. The method of collecting data using questionnaires, whereas method of data analysis using non-parametric statistics (descriptive percentages).The result shows that the quality of education services, which can be seen from the dimensions of relevance, efficiency, effectiveness, accountability, responsiveness, creativity, productivity, academic abilities, empathy, and appearance, are perceived well by students. However, this result has not optimal yet, especially on the dimensions of relevance, efficiency and effectiveness.</p> |
| format | Article |
| id | doaj-art-74d28fd07ad24b1fabce92fbd8515e22 |
| institution | OA Journals |
| issn | 2086-0668 2337-5434 |
| language | English |
| publishDate | 2015-03-01 |
| publisher | Universitas Negeri Semarang |
| record_format | Article |
| series | Jurnal Dinamika Manajemen |
| spelling | doaj-art-74d28fd07ad24b1fabce92fbd8515e222025-08-20T01:57:59ZengUniversitas Negeri SemarangJurnal Dinamika Manajemen2086-06682337-54342015-03-016110.15294/jdm.v6i1.42953486ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICEMurwatiningsih Murwatiningsih0Fakultas Ekonomi, Universitas Negeri Semarang, Semarang<p>This study aims to determine the descriptive overview of the quality of education services consisting. The location of this research was at the Economics Faculty of Semarang State University, and the object of the study was student at semester VII of the Economics Faculty. The population of this study was 620 students in the academic year of 2014/2015. Proportional cluster ranom sampling technique was utilized to get 186 samples. The method of collecting data using questionnaires, whereas method of data analysis using non-parametric statistics (descriptive percentages).The result shows that the quality of education services, which can be seen from the dimensions of relevance, efficiency, effectiveness, accountability, responsiveness, creativity, productivity, academic abilities, empathy, and appearance, are perceived well by students. However, this result has not optimal yet, especially on the dimensions of relevance, efficiency and effectiveness.</p>https://journal.unnes.ac.id/nju/index.php/jdm/article/view/4295QualityServiceTreat Education organizational change |
| spellingShingle | Murwatiningsih Murwatiningsih ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE Jurnal Dinamika Manajemen Quality Service Treat Education organizational change |
| title | ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE |
| title_full | ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE |
| title_fullStr | ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE |
| title_full_unstemmed | ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE |
| title_short | ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE |
| title_sort | analysis of perceived quality of education service |
| topic | Quality Service Treat Education organizational change |
| url | https://journal.unnes.ac.id/nju/index.php/jdm/article/view/4295 |
| work_keys_str_mv | AT murwatiningsihmurwatiningsih analysisofperceivedqualityofeducationservice |