Loyalty model in the sharing economy in a post-covid setting: The role of perceived social responsibility and trust
Purpose: The COVID-19 crisis has changed consumer expectations towards service, thus exposing many already existing challenges associated with the sharing economy. Linking different streams of research, we propose a service model that links customer perceived service quality, customer trust and cust...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | Catalan |
| Published: |
OmniaScience
2025-04-01
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| Series: | Intangible Capital |
| Subjects: | |
| Online Access: | https://www.intangiblecapital.org/index.php/ic/article/view/2655 |
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