GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS
After cities overcame the peaks of the COVID-19 morbidity, they encountered the negative consequences of the crisis which the transport sector was particularly affected by. The adopted measures and the implemented restrictions initiated the need for enterprises working in the field of public trans...
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| Format: | Article |
| Language: | English |
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Trakia University
2022-12-01
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| Series: | Trakia Journal of Sciences |
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| Online Access: | http://tru.uni-sz.bg/tsj/Volume%2020,%202022,%20Supplement%201,%20Series%20Social%20Sciences/8_S.Tzvetkova.pdf |
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| _version_ | 1850044663613882368 |
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| author | S. Tzvetkova I. Gаtovski |
| author_facet | S. Tzvetkova I. Gаtovski |
| author_sort | S. Tzvetkova |
| collection | DOAJ |
| description | After cities overcame the peaks of the COVID-19 morbidity, they encountered the negative consequences
of the crisis which the transport sector was particularly affected by. The adopted measures and the
implemented restrictions initiated the need for enterprises working in the field of public transport to adopt
adequate management approaches for solving issues related to its normal functioning. The issue of
restoring passengers' trust by providing secure and quality services is on the agenda. The present paper
proposes guidelines for restoring consumers' trust and increasing its social effectiveness on the basis of
the conducted analysis of the dynamics of the public transport in the city of Sofia for the 2019-2021 period. |
| format | Article |
| id | doaj-art-7463cdeb0edc41c4b06d137482f79c14 |
| institution | DOAJ |
| issn | 1313-3551 |
| language | English |
| publishDate | 2022-12-01 |
| publisher | Trakia University |
| record_format | Article |
| series | Trakia Journal of Sciences |
| spelling | doaj-art-7463cdeb0edc41c4b06d137482f79c142025-08-20T02:54:53ZengTrakia UniversityTrakia Journal of Sciences1313-35512022-12-0120Suppl.1616610.15547/tjs.2022.s.01.008GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESSS. TzvetkovaI. GаtovskiAfter cities overcame the peaks of the COVID-19 morbidity, they encountered the negative consequences of the crisis which the transport sector was particularly affected by. The adopted measures and the implemented restrictions initiated the need for enterprises working in the field of public transport to adopt adequate management approaches for solving issues related to its normal functioning. The issue of restoring passengers' trust by providing secure and quality services is on the agenda. The present paper proposes guidelines for restoring consumers' trust and increasing its social effectiveness on the basis of the conducted analysis of the dynamics of the public transport in the city of Sofia for the 2019-2021 period.http://tru.uni-sz.bg/tsj/Volume%2020,%202022,%20Supplement%201,%20Series%20Social%20Sciences/8_S.Tzvetkova.pdfcovid-19public transportconsumers' trustsocial effectiveness |
| spellingShingle | S. Tzvetkova I. Gаtovski GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS Trakia Journal of Sciences covid-19 public transport consumers' trust social effectiveness |
| title | GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS |
| title_full | GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS |
| title_fullStr | GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS |
| title_full_unstemmed | GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS |
| title_short | GUIDELINES FOR RESTORING CONSUMER TRUST IN THE SERVICES PROVIDED BY THE PUBLIC TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC AND INCREASING ITS SOCIAL EFFECTIVENESS |
| title_sort | guidelines for restoring consumer trust in the services provided by the public transport in the city of sofia after the covid 19 pandemic and increasing its social effectiveness |
| topic | covid-19 public transport consumers' trust social effectiveness |
| url | http://tru.uni-sz.bg/tsj/Volume%2020,%202022,%20Supplement%201,%20Series%20Social%20Sciences/8_S.Tzvetkova.pdf |
| work_keys_str_mv | AT stzvetkova guidelinesforrestoringconsumertrustintheservicesprovidedbythepublictransportinthecityofsofiaafterthecovid19pandemicandincreasingitssocialeffectiveness AT igatovski guidelinesforrestoringconsumertrustintheservicesprovidedbythepublictransportinthecityofsofiaafterthecovid19pandemicandincreasingitssocialeffectiveness |