The Effect of Organizational Capabilities on Quality of Service An Analytical Study of The Views of The Directors of The Inspector General's Office of The Ministry of Finance
The purpose of the research is to explore the relationship between effectiveness organizational capabilities in terms of (organizational learning capabilities and knowledge management capabilities) and service quality in terms of (response, reliability, tangibility, and sympathy). The research p...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | Arabic |
| Published: |
University of Kufa, Faculty of Administration and Economics
2022-01-01
|
| Series: | مجلة الغري للعلوم الاقتصادية والادارية |
| Online Access: | https://journal.uokufa.edu.iq/index.php/ghjec/article/view/3258 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | The purpose of the research is to explore the relationship between
effectiveness organizational capabilities in terms of (organizational
learning capabilities and knowledge management capabilities) and service
quality in terms of (response, reliability, tangibility, and sympathy). The
research problem if its identify several questions that will be focused on
the nature of the effectiveness relationship among the variables of the
search . For that the development of a hypothesis of the research reflects
one main hypothesis and two sub-hypotheses.
In order to verify the validity of the hypotheses , all those hypothec
was subjected to multiple tests to confirm their validity. The research has
used the questionnaire as a means of obtaining data. Mean while the
descriptive and analytical approach are used as a research method. The
sample is taken intentionally from the selecting of managers and officials
at the ministry of finance inspector . General office number forty seven .
The questionnaire is distributed to all of them, but only 44 respondents
are prepared for statistical analysis. The results show that there is an
effectiveness relationship of organizational capabilities in terms of
organizational learning capabilities in improving the quality of service.
Regarding knowledge management Capabilities it will not affect the
improvement of service quality |
|---|---|
| ISSN: | 3006-1911 3006-192X |