TQM and market orientation's impact on SMEs' performance
This paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some expert...
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| Format: | Article |
| Language: | English |
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Growing Science
2014-05-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol4/msl_2014_104.pdf |
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| _version_ | 1849414339754196992 |
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| author | Hadi Abdollahi Kamal Razm Hamid Rouin Tan |
| author_facet | Hadi Abdollahi Kamal Razm Hamid Rouin Tan |
| author_sort | Hadi Abdollahi |
| collection | DOAJ |
| description | This paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some experts in city of Shiraz, Iran. Using structural equation modeling, the study determines that three components of market orientation including intelligence generation, intelligence dissemination, and responsiveness through TQM influences on organizational performance components including financial and non-financial performance as well as efficiency. In addition, TQM components including training, process management, supplier quality management, employee relationships, quality of data and reports and top management commitment influence positively on organizational performance in SMEs. |
| format | Article |
| id | doaj-art-73a0cc45a6474a63b9e9a17276f23a69 |
| institution | Kabale University |
| issn | 1923-2934 1923-9343 |
| language | English |
| publishDate | 2014-05-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj-art-73a0cc45a6474a63b9e9a17276f23a692025-08-20T03:33:53ZengGrowing ScienceManagement Science Letters1923-29341923-93432014-05-014588789210.5267/j.msl.2014.4.001TQM and market orientation's impact on SMEs' performanceHadi AbdollahiKamal RazmHamid Rouin TanThis paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some experts in city of Shiraz, Iran. Using structural equation modeling, the study determines that three components of market orientation including intelligence generation, intelligence dissemination, and responsiveness through TQM influences on organizational performance components including financial and non-financial performance as well as efficiency. In addition, TQM components including training, process management, supplier quality management, employee relationships, quality of data and reports and top management commitment influence positively on organizational performance in SMEs.http://www.growingscience.com/msl/Vol4/msl_2014_104.pdfTQMOrganizational performanceSMEsMarket orientation |
| spellingShingle | Hadi Abdollahi Kamal Razm Hamid Rouin Tan TQM and market orientation's impact on SMEs' performance Management Science Letters TQM Organizational performance SMEs Market orientation |
| title | TQM and market orientation's impact on SMEs' performance |
| title_full | TQM and market orientation's impact on SMEs' performance |
| title_fullStr | TQM and market orientation's impact on SMEs' performance |
| title_full_unstemmed | TQM and market orientation's impact on SMEs' performance |
| title_short | TQM and market orientation's impact on SMEs' performance |
| title_sort | tqm and market orientation s impact on smes performance |
| topic | TQM Organizational performance SMEs Market orientation |
| url | http://www.growingscience.com/msl/Vol4/msl_2014_104.pdf |
| work_keys_str_mv | AT hadiabdollahi tqmandmarketorientationsimpactonsmesperformance AT kamalrazm tqmandmarketorientationsimpactonsmesperformance AT hamidrouintan tqmandmarketorientationsimpactonsmesperformance |