Automating Logistics Operations: Qualitative Insights from Four European Sites
<i>Background:</i> Automated vehicles are increasingly entering logistics operations, driven by factors like controllability, standardization, and reduced risk. However, successful automation requires understanding the diverse perspectives of logistics stakeholders. <i>Method:</...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2024-11-01
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| Series: | Logistics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2305-6290/8/4/114 |
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| Summary: | <i>Background:</i> Automated vehicles are increasingly entering logistics operations, driven by factors like controllability, standardization, and reduced risk. However, successful automation requires understanding the diverse perspectives of logistics stakeholders. <i>Method:</i> This paper investigates these perspectives through 28 interviews with representatives from five key stakeholder groups within the European Project AWARD’s four pilot sites. <i>Results:</i> Key findings highlight positive expectations for efficiency, safety, and reliability, but also identify critical prerequisites still to be met: further technological advancements, shifts in logistics roles and working conditions, regulatory improvements, and careful narrative building around technology. <i>Conclusions:</i> A deeper analysis of individual stakeholder groups and pilot site representatives reveals nuanced needs and concerns, emphasizing the importance of considering different perspectives and need for further research involving a wider range of stakeholder groups to fully capture the complexities of this emerging field. |
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| ISSN: | 2305-6290 |