Concevoir pour des activités instrumentées par des chatbots
In what way are chatbots new resources for humans? What are the conditions for their successful implementation? How do chatbots transform human activity? To answer these questions, this paper investigates how four chatbots were implemented and utilized in a professional context based on real user ac...
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| Format: | Article |
| Language: | English |
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Association Recherche et Pratique sur les Activités
2022-04-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | https://journals.openedition.org/activites/7428 |
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| _version_ | 1849732894295064576 |
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| author | Marion Gras Gentiletti Gaëtan Bourmaud Myriam Fréjus Françoise Decortis |
| author_facet | Marion Gras Gentiletti Gaëtan Bourmaud Myriam Fréjus Françoise Decortis |
| author_sort | Marion Gras Gentiletti |
| collection | DOAJ |
| description | In what way are chatbots new resources for humans? What are the conditions for their successful implementation? How do chatbots transform human activity? To answer these questions, this paper investigates how four chatbots were implemented and utilized in a professional context based on real user activity. We first show that the current design approach does not take sufficient account of the real activity and its multiple determinants, or of the users' point of view on their activity. Yet these interactive devices participate in a pre-existing socio-technical system made up of a diversity of subjects engaged in activities with multiple purposes. Through the prism of instrumental geneses, we therefore propose to identify how these chatbots can help or hinder human activity, so as to document, for design purposes, the conditions leading to the emergence of chatbot uses. After a synthetic presentation of the empirical results, we discuss the relevance of the instrumental approach when characterizing the contributions and limitations of chatbots. Finally, we argue that a design perspective supporting the postulate of human-machine asymmetry is prolific in supporting a design approach that is more focused on human power to act than on innovation. |
| format | Article |
| id | doaj-art-734b2a3f757d4b5797dccbedc485edba |
| institution | DOAJ |
| issn | 1765-2723 |
| language | English |
| publishDate | 2022-04-01 |
| publisher | Association Recherche et Pratique sur les Activités |
| record_format | Article |
| series | Activités |
| spelling | doaj-art-734b2a3f757d4b5797dccbedc485edba2025-08-20T03:08:12ZengAssociation Recherche et Pratique sur les ActivitésActivités1765-27232022-04-0119110.4000/activites.7428Concevoir pour des activités instrumentées par des chatbotsMarion Gras GentilettiGaëtan BourmaudMyriam FréjusFrançoise DecortisIn what way are chatbots new resources for humans? What are the conditions for their successful implementation? How do chatbots transform human activity? To answer these questions, this paper investigates how four chatbots were implemented and utilized in a professional context based on real user activity. We first show that the current design approach does not take sufficient account of the real activity and its multiple determinants, or of the users' point of view on their activity. Yet these interactive devices participate in a pre-existing socio-technical system made up of a diversity of subjects engaged in activities with multiple purposes. Through the prism of instrumental geneses, we therefore propose to identify how these chatbots can help or hinder human activity, so as to document, for design purposes, the conditions leading to the emergence of chatbot uses. After a synthetic presentation of the empirical results, we discuss the relevance of the instrumental approach when characterizing the contributions and limitations of chatbots. Finally, we argue that a design perspective supporting the postulate of human-machine asymmetry is prolific in supporting a design approach that is more focused on human power to act than on innovation.https://journals.openedition.org/activites/7428designactivityinstrumental approachartificial intelligencechatbot |
| spellingShingle | Marion Gras Gentiletti Gaëtan Bourmaud Myriam Fréjus Françoise Decortis Concevoir pour des activités instrumentées par des chatbots Activités design activity instrumental approach artificial intelligence chatbot |
| title | Concevoir pour des activités instrumentées par des chatbots |
| title_full | Concevoir pour des activités instrumentées par des chatbots |
| title_fullStr | Concevoir pour des activités instrumentées par des chatbots |
| title_full_unstemmed | Concevoir pour des activités instrumentées par des chatbots |
| title_short | Concevoir pour des activités instrumentées par des chatbots |
| title_sort | concevoir pour des activites instrumentees par des chatbots |
| topic | design activity instrumental approach artificial intelligence chatbot |
| url | https://journals.openedition.org/activites/7428 |
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