Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study
Communicating with spoken dialogue systems (SDS) such as Apple’s Siri® and Google’s Now is becoming more and more common. We report a study that manipulates an SDS’s word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it re...
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| Format: | Article |
| Language: | English |
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Wiley
2018-01-01
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| Series: | Advances in Human-Computer Interaction |
| Online Access: | http://dx.doi.org/10.1155/2018/8406187 |
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| _version_ | 1832551610457260032 |
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| author | Regina Jucks Gesa A. Linnemann Benjamin Brummernhenrich |
| author_facet | Regina Jucks Gesa A. Linnemann Benjamin Brummernhenrich |
| author_sort | Regina Jucks |
| collection | DOAJ |
| description | Communicating with spoken dialogue systems (SDS) such as Apple’s Siri® and Google’s Now is becoming more and more common. We report a study that manipulates an SDS’s word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS. |
| format | Article |
| id | doaj-art-71f2d37c437842fb9e83d32d3624e142 |
| institution | Kabale University |
| issn | 1687-5893 1687-5907 |
| language | English |
| publishDate | 2018-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Advances in Human-Computer Interaction |
| spelling | doaj-art-71f2d37c437842fb9e83d32d3624e1422025-02-03T06:01:07ZengWileyAdvances in Human-Computer Interaction1687-58931687-59072018-01-01201810.1155/2018/84061878406187Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental StudyRegina Jucks0Gesa A. Linnemann1Benjamin Brummernhenrich2University of Muenster, Institute of Psychology for Education, GermanyUniversity of Muenster, Institute of Psychology for Education, GermanyUniversity of Muenster, Institute of Psychology for Education, GermanyCommunicating with spoken dialogue systems (SDS) such as Apple’s Siri® and Google’s Now is becoming more and more common. We report a study that manipulates an SDS’s word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.http://dx.doi.org/10.1155/2018/8406187 |
| spellingShingle | Regina Jucks Gesa A. Linnemann Benjamin Brummernhenrich Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study Advances in Human-Computer Interaction |
| title | Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study |
| title_full | Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study |
| title_fullStr | Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study |
| title_full_unstemmed | Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study |
| title_short | Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study |
| title_sort | student evaluations of a rude spoken dialogue system insights from an experimental study |
| url | http://dx.doi.org/10.1155/2018/8406187 |
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