Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa
With rapid urbanisation and population growth, transport equity has become a critical issue, especially when considering the mobility gap among people with disability. Understanding the dynamics between the quality of public transport services and the mobility of people with disability is critical t...
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MDPI AG
2025-06-01
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| Series: | Social Sciences |
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| Online Access: | https://www.mdpi.com/2076-0760/14/6/366 |
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| author | Babra Duri Rose Luke |
| author_facet | Babra Duri Rose Luke |
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| description | With rapid urbanisation and population growth, transport equity has become a critical issue, especially when considering the mobility gap among people with disability. Understanding the dynamics between the quality of public transport services and the mobility of people with disability is critical to fostering transport equity and inclusivity. This research investigated service quality barriers encountered by people with disability in the City of Tshwane while navigating the city’s public transport system. A quantitative research method was employed, using a structured questionnaire to collect primary data from people with mobility, vision, and hearing disability. The responses were analysed using descriptive statistics, exploratory factor analysis (EFA), and multiple comparison tests to uncover trends and differences among the groups. The findings reveal that people with all types of disability experience considerable service quality challenges. Long travel and waiting times are major concerns amongst people with mobility disability, which lead to heightened inconvenience. The research also found a pervasive lack of transport information, which aggravates the difficulties faced by people with disability. Lastly, the absence of announcements of stops further compounds the challenges experienced by people with a vision disability. The study emphasises the need for high quality public transport services that prioritise accessible and inclusive public transport that caters to all. Addressing service quality barriers in public transport promotes participation in socio-economic life among people with disability. This study contributes to the broader goal of transport equity and highlights the importance of inclusive transport policies and the priority areas that require consideration in a typical developing country. |
| format | Article |
| id | doaj-art-7116c66b633640a681093fcfa95d62b1 |
| institution | Kabale University |
| issn | 2076-0760 |
| language | English |
| publishDate | 2025-06-01 |
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| series | Social Sciences |
| spelling | doaj-art-7116c66b633640a681093fcfa95d62b12025-08-20T03:26:55ZengMDPI AGSocial Sciences2076-07602025-06-0114636610.3390/socsci14060366Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South AfricaBabra Duri0Rose Luke1Institute of Transport and Logistics Studies (Africa), University of Johannesburg, Johannesburg 2006, South AfricaInstitute of Transport and Logistics Studies (Africa), University of Johannesburg, Johannesburg 2006, South AfricaWith rapid urbanisation and population growth, transport equity has become a critical issue, especially when considering the mobility gap among people with disability. Understanding the dynamics between the quality of public transport services and the mobility of people with disability is critical to fostering transport equity and inclusivity. This research investigated service quality barriers encountered by people with disability in the City of Tshwane while navigating the city’s public transport system. A quantitative research method was employed, using a structured questionnaire to collect primary data from people with mobility, vision, and hearing disability. The responses were analysed using descriptive statistics, exploratory factor analysis (EFA), and multiple comparison tests to uncover trends and differences among the groups. The findings reveal that people with all types of disability experience considerable service quality challenges. Long travel and waiting times are major concerns amongst people with mobility disability, which lead to heightened inconvenience. The research also found a pervasive lack of transport information, which aggravates the difficulties faced by people with disability. Lastly, the absence of announcements of stops further compounds the challenges experienced by people with a vision disability. The study emphasises the need for high quality public transport services that prioritise accessible and inclusive public transport that caters to all. Addressing service quality barriers in public transport promotes participation in socio-economic life among people with disability. This study contributes to the broader goal of transport equity and highlights the importance of inclusive transport policies and the priority areas that require consideration in a typical developing country.https://www.mdpi.com/2076-0760/14/6/366people with disabilitypublic transportservice qualitytransport barriersCity of Tshwaneurban transport |
| spellingShingle | Babra Duri Rose Luke Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa Social Sciences people with disability public transport service quality transport barriers City of Tshwane urban transport |
| title | Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa |
| title_full | Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa |
| title_fullStr | Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa |
| title_full_unstemmed | Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa |
| title_short | Service Quality Barriers Encountered in Urban Public Transport by People with Disability in South Africa |
| title_sort | service quality barriers encountered in urban public transport by people with disability in south africa |
| topic | people with disability public transport service quality transport barriers City of Tshwane urban transport |
| url | https://www.mdpi.com/2076-0760/14/6/366 |
| work_keys_str_mv | AT babraduri servicequalitybarriersencounteredinurbanpublictransportbypeoplewithdisabilityinsouthafrica AT roseluke servicequalitybarriersencounteredinurbanpublictransportbypeoplewithdisabilityinsouthafrica |