Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah

<b>Background/Objectives:</b> Effective communication between nurses and patients plays a crucial role in the delivery of quality healthcare services, especially when caring for patients from diverse cultural backgrounds. It fosters trust, understanding, and collaboration and contributes...

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Main Authors: Ruba M. Alharazi, Rahaf J. Abdulrahim, Alhanouf H. Mazuzah, Reem M. Almutairi, Hayfa Almutary, Aisha Alhofaian
Format: Article
Language:English
Published: MDPI AG 2025-01-01
Series:Clinics and Practice
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Online Access:https://www.mdpi.com/2039-7283/15/1/19
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author Ruba M. Alharazi
Rahaf J. Abdulrahim
Alhanouf H. Mazuzah
Reem M. Almutairi
Hayfa Almutary
Aisha Alhofaian
author_facet Ruba M. Alharazi
Rahaf J. Abdulrahim
Alhanouf H. Mazuzah
Reem M. Almutairi
Hayfa Almutary
Aisha Alhofaian
author_sort Ruba M. Alharazi
collection DOAJ
description <b>Background/Objectives:</b> Effective communication between nurses and patients plays a crucial role in the delivery of quality healthcare services, especially when caring for patients from diverse cultural backgrounds. It fosters trust, understanding, and collaboration and contributes to better health outcomes and satisfactory nurse–patient relationships. The aim of the study is to assess the factors and barriers affecting nurses’ communication when providing care for patients from diverse cultural backgrounds in Jeddah, Saudi Arabia. <b>Methods:</b> A cross-sectional quantitative descriptive design is used with an online survey instrument. The study involved registered nurses employed in Jeddah’s hospitals. The study utilized a convenience sample for data collection and used the latest version of the statistical package for the social sciences (SPSS version 21) for data entry and analysis. <b>Results:</b> A study of 367 participants found significant barriers to nurse–patient communication, with a mean score of 2.84 on a three-point scale. Key challenges included language differences between nurses and patients with a mean score of 2.87, and cultural and religious differences with a mean score of 2.83 and 2.81, as well as nurses’ communication skills, attitudes, and self-confidence and patients’ awareness, attitudes, and resistance to communication. The multifaceted nature of these barriers emphasizes the need for targeted interventions to improve nurse–patient interactions and enhance care quality. <b>Conclusions:</b> The study highlights the impact of various factors on effective communication between nurses and patients, emphasizing the need for nurses to develop their communication skills and to receive adequate training from nursing officials.
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spelling doaj-art-6da40f552a0d4fc3bb5eedaf0880e0f02025-01-24T13:27:44ZengMDPI AGClinics and Practice2039-72832025-01-011511910.3390/clinpract15010019Barriers and Factors Affecting Nursing Communication When Providing Patient Care in JeddahRuba M. Alharazi0Rahaf J. Abdulrahim1Alhanouf H. Mazuzah2Reem M. Almutairi3Hayfa Almutary4Aisha Alhofaian5Medical Surgical Nursing Department, Faculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi ArabiaFaculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi ArabiaFaculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi ArabiaFaculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi ArabiaMedical Surgical Nursing Department, Faculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi ArabiaMedical Surgical Nursing Department, Faculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi Arabia<b>Background/Objectives:</b> Effective communication between nurses and patients plays a crucial role in the delivery of quality healthcare services, especially when caring for patients from diverse cultural backgrounds. It fosters trust, understanding, and collaboration and contributes to better health outcomes and satisfactory nurse–patient relationships. The aim of the study is to assess the factors and barriers affecting nurses’ communication when providing care for patients from diverse cultural backgrounds in Jeddah, Saudi Arabia. <b>Methods:</b> A cross-sectional quantitative descriptive design is used with an online survey instrument. The study involved registered nurses employed in Jeddah’s hospitals. The study utilized a convenience sample for data collection and used the latest version of the statistical package for the social sciences (SPSS version 21) for data entry and analysis. <b>Results:</b> A study of 367 participants found significant barriers to nurse–patient communication, with a mean score of 2.84 on a three-point scale. Key challenges included language differences between nurses and patients with a mean score of 2.87, and cultural and religious differences with a mean score of 2.83 and 2.81, as well as nurses’ communication skills, attitudes, and self-confidence and patients’ awareness, attitudes, and resistance to communication. The multifaceted nature of these barriers emphasizes the need for targeted interventions to improve nurse–patient interactions and enhance care quality. <b>Conclusions:</b> The study highlights the impact of various factors on effective communication between nurses and patients, emphasizing the need for nurses to develop their communication skills and to receive adequate training from nursing officials.https://www.mdpi.com/2039-7283/15/1/19communicationbarriernursesculturecarepatients
spellingShingle Ruba M. Alharazi
Rahaf J. Abdulrahim
Alhanouf H. Mazuzah
Reem M. Almutairi
Hayfa Almutary
Aisha Alhofaian
Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
Clinics and Practice
communication
barrier
nurses
culture
care
patients
title Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
title_full Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
title_fullStr Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
title_full_unstemmed Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
title_short Barriers and Factors Affecting Nursing Communication When Providing Patient Care in Jeddah
title_sort barriers and factors affecting nursing communication when providing patient care in jeddah
topic communication
barrier
nurses
culture
care
patients
url https://www.mdpi.com/2039-7283/15/1/19
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