Customer service complaint work order classification based on matrix factorization and attention multi-task learning
The automatic classification of complaint work orders is the requirement of the digital and intelligent development of customer service of communication operators.The categories of customer service complaint work orders have multiple levels, each level has multiple labels, and the levels are related...
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| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2022-02-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2022031/ |
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