A User Journey: Development of Drone-Based Medication Delivery—Meeting Developers and Co-Developers’ Expectations
This study builds on initial ADApp research that identified the factors that influence the intention to use a pharmacy drone app for urgent medication delivery. While previous studies and theories have predominantly focused on user acceptance alone, the present qualitative study introduced a holisti...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-02-01
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| Series: | Designs |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2411-9660/9/2/27 |
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| Summary: | This study builds on initial ADApp research that identified the factors that influence the intention to use a pharmacy drone app for urgent medication delivery. While previous studies and theories have predominantly focused on user acceptance alone, the present qualitative study introduced a holistic model that integrates user acceptance theories as well as user-centered design principles and technology features. It focused on the user journey to derive core statements from the development of a drone-based application using a qualitative theory synthesis approach (study 1), and explored the perceived participatory collaboration between developers (software and drone developers) and co-developers (core group participants) using final tandem discussions and a qualitative content analysis method (study 2). Study 1 resulted in the identification of eight categories that serve as technical working goals for future participatory technology development. Study 2 identified five critical factors that provide insight into the unique challenges and goals of collaborative development. Both studies contribute to a better understanding of the essential factors that lead to successful participatory processes between developers and co-developers aimed at increasing usability and intention to use. Based on these findings, an integrated model is presented to support participatory design strategies in healthcare technology development. |
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| ISSN: | 2411-9660 |