Improving the healthcare user experience: an optimization model grounded in patient-centredness

Improving the healthcare user experience: an optimization model grounded in patient-centredness

Abstract Background Patient satisfaction and experience are key outcomes of healthcare and can be computed as powerful measures of service quality. Understand what affects them is essential for service quality improvement. Investigating whether the care setting (i.e., medical or surgical) can impact...

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Bibliographic Details
Main Authors: Elisa Peruzzo, Chiara Seghieri, Milena Vainieri, Sabina De Rosis
Format: Article
Language:English
Published: BMC 2025-01-01
Series:BMC Health Services Research
Subjects:
Patient satisfaction
Patient experience
Hospitalization
Optimization Model
Healthcare service
User-centricity
Online Access:https://doi.org/10.1186/s12913-024-11960-7
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