MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance

This study is using a combination of TAM and TPB to explore the intention to use QRIS electronic payments among SMEs in Malang. The sample was collected through a survey and a representative sample of 155 SMEs was obtained. This study used SEM-PLS to analyze the construct model. The results stated t...

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Main Authors: Farah Fauziah, Made Sudarma, Erwin Saraswati
Format: Article
Language:English
Published: Universitas Tarumanagara 2025-06-01
Series:Jurnal Manajemen
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Online Access:https://ecojoin.org/index.php/EJM/article/view/2681
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author Farah Fauziah
Made Sudarma
Erwin Saraswati
author_facet Farah Fauziah
Made Sudarma
Erwin Saraswati
author_sort Farah Fauziah
collection DOAJ
description This study is using a combination of TAM and TPB to explore the intention to use QRIS electronic payments among SMEs in Malang. The sample was collected through a survey and a representative sample of 155 SMEs was obtained. This study used SEM-PLS to analyze the construct model. The results stated that perceived usefulness, subjective norms and digital literacy significantly affect the intention to be using QRIS electronic payments. The results also show that intention to use QRIS and digital literacy significantly affect digital transformation. Interestingly, perceived convenience has the opposite effect in this study. Other factors influencing the adoption of electronic payments by SMEs and their impact on digital transformation should be explored in the future. This study should help to understand and enrich the theoretical framework so that it can be applied to increase the use of digital payments QRIS and increase digital transformation in the SME sector.
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series Jurnal Manajemen
spelling doaj-art-66104be4f0d648148081b1078f9e51bb2025-08-20T03:26:29ZengUniversitas TarumanagaraJurnal Manajemen1410-35832025-06-0129237939910.24912/jm.v29i2.26812665MSMEs in Digital Transformation: Determinants of QRIS E-Payment AcceptanceFarah Fauziah0Made Sudarma1Erwin Saraswati2Department of Accounting, Faculty of Economic and Business, Brawijaya University, MalangDepartment of Accounting, Faculty of Economic and Business, Brawijaya University, MalangDepartment of Accounting, Faculty of Economic and Business, Brawijaya University, MalangThis study is using a combination of TAM and TPB to explore the intention to use QRIS electronic payments among SMEs in Malang. The sample was collected through a survey and a representative sample of 155 SMEs was obtained. This study used SEM-PLS to analyze the construct model. The results stated that perceived usefulness, subjective norms and digital literacy significantly affect the intention to be using QRIS electronic payments. The results also show that intention to use QRIS and digital literacy significantly affect digital transformation. Interestingly, perceived convenience has the opposite effect in this study. Other factors influencing the adoption of electronic payments by SMEs and their impact on digital transformation should be explored in the future. This study should help to understand and enrich the theoretical framework so that it can be applied to increase the use of digital payments QRIS and increase digital transformation in the SME sector.https://ecojoin.org/index.php/EJM/article/view/2681actual digital transformation; intention; digital literacy; qris; msme.
spellingShingle Farah Fauziah
Made Sudarma
Erwin Saraswati
MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
Jurnal Manajemen
actual digital transformation; intention; digital literacy; qris; msme.
title MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
title_full MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
title_fullStr MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
title_full_unstemmed MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
title_short MSMEs in Digital Transformation: Determinants of QRIS E-Payment Acceptance
title_sort msmes in digital transformation determinants of qris e payment acceptance
topic actual digital transformation; intention; digital literacy; qris; msme.
url https://ecojoin.org/index.php/EJM/article/view/2681
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