Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan
This article aims to analyze the quality of public services regarding public roadside parking in Pekalongan City. The problem in this study is focused on parking problems, namely limited land or vehicle parking lots so that people park their vehicles arbitrarily. In addition, it is also due to the a...
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| Format: | Article |
| Language: | English |
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Universitas Medan Area
2022-04-01
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| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/6033 |
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| author | Herlambang Dwi Anggara Kismartini Kismartini Ida Hayu Dwimawanti |
| author_facet | Herlambang Dwi Anggara Kismartini Kismartini Ida Hayu Dwimawanti |
| author_sort | Herlambang Dwi Anggara |
| collection | DOAJ |
| description | This article aims to analyze the quality of public services regarding public roadside parking in Pekalongan City. The problem in this study is focused on parking problems, namely limited land or vehicle parking lots so that people park their vehicles arbitrarily. In addition, it is also due to the actions of several parking attendants who collect parking fees that exceed the provisions and the presence of illegal or unofficial parking attendants who make parking arrangements and collect parking fees. In order to approach these problems, the theoretical references from Zeitaml and Ilosa are used, namely tangible, reliability, responsiveness, assurance, empathy, transparency and security. The data were collected through direct observation and interviews with informants and analyzed qualitatively. This study concludes that the quality of parking services on the edge of public roads is not good. This is indicated by the three dimensions that state that they are not good, namely reliability, responsiveness and assurance, although four dimensions state that they are quite good, namely tangible, assurance, empathy, transparency and security, so that the quality of parking services on the edge of public roads needs to be improved. |
| format | Article |
| id | doaj-art-64af0893a00449768d8975ecb0edd7c2 |
| institution | DOAJ |
| issn | 2085-0328 |
| language | English |
| publishDate | 2022-04-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj-art-64af0893a00449768d8975ecb0edd7c22025-08-20T02:42:45ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282022-04-0111262563110.31289/perspektif.v11i2.60333170Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota PekalonganHerlambang Dwi Anggara0Kismartini Kismartini1Ida Hayu Dwimawanti2Universitas DiponegoroUniversitas DiponegoroUniversitas DiponegoroThis article aims to analyze the quality of public services regarding public roadside parking in Pekalongan City. The problem in this study is focused on parking problems, namely limited land or vehicle parking lots so that people park their vehicles arbitrarily. In addition, it is also due to the actions of several parking attendants who collect parking fees that exceed the provisions and the presence of illegal or unofficial parking attendants who make parking arrangements and collect parking fees. In order to approach these problems, the theoretical references from Zeitaml and Ilosa are used, namely tangible, reliability, responsiveness, assurance, empathy, transparency and security. The data were collected through direct observation and interviews with informants and analyzed qualitatively. This study concludes that the quality of parking services on the edge of public roads is not good. This is indicated by the three dimensions that state that they are not good, namely reliability, responsiveness and assurance, although four dimensions state that they are quite good, namely tangible, assurance, empathy, transparency and security, so that the quality of parking services on the edge of public roads needs to be improved.http://ojs.uma.ac.id/index.php/perspektif/article/view/6033parkingpublic servicepublic service quality. |
| spellingShingle | Herlambang Dwi Anggara Kismartini Kismartini Ida Hayu Dwimawanti Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan Perspektif: Jurnal Ilmu-ilmu Sosial parking public service public service quality. |
| title | Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan |
| title_full | Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan |
| title_fullStr | Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan |
| title_full_unstemmed | Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan |
| title_short | Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan |
| title_sort | analisis kualitas pelayanan parkir tepi jalan umum di kota pekalongan |
| topic | parking public service public service quality. |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/6033 |
| work_keys_str_mv | AT herlambangdwianggara analisiskualitaspelayananparkirtepijalanumumdikotapekalongan AT kismartinikismartini analisiskualitaspelayananparkirtepijalanumumdikotapekalongan AT idahayudwimawanti analisiskualitaspelayananparkirtepijalanumumdikotapekalongan |